Customer Service

How can we help? 

Sunweb Customer Service  

Our customer services department is open from 08:30 until 17:00 Monday to Friday. For more info about our physical address, click here to read company info. 
Note: If you are on a destination, please refer to your travel documents for more information about contacting the reps in a resort or our emergency number which is available 24/7. If you are looking for information about our Conditions or Policies, please go to Our Policies page. 

Exceptions & adjusted opening hours in 2020: 

As of 25 April, our office will be closed on Saturday's until further notice.

  • 24 & 31 Dec - 08:30 to 15:00 
  • 25 Dec - Closed 
  • 26 Dec - 09:00 to 16:00

Call us 

Call Sunweb on 02031708206. If you are trying to reach us from outside of the UK please dial +442031708206.


Take a look at the most frequently asked questions.

Travel info

This section includes info from booking to arrival information.

Email us

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