Customer Service

How can we help? 

Sunweb Customer Service  

Our customer services department is open from 08:30 until 17:00 Monday to Friday. For more info about our physical address, click here to read company info. 
Note: If you are on a destination, please refer to your travel documents for more information about contacting the reps in a resort or our emergency number which is available 24/7. If you are looking for information about our Conditions or Policies, please go to Our Policies page. 

Click here to view the exceptions & adjusted opening hours in 2021.

Call us 

Call Sunweb on 02031708206. If you are trying to reach us from outside of the UK please dial +442031708206.


Take a look at the most frequently asked questions.

Travel info

This section includes info from booking to arrival information.

Email us

Please send an email to