Customer Service

How can we help? 

Sunweb Customer Service  

Our office is open from 08:30 until 17:00 Monday to Friday. On Saturdays, we are open but from 9:00 unitl 16:00. On Sundays, we are closed.
Note: If you are on destination, please refer to your travel documents for more information about contacting the reps on resort or our emergency number which is available 24/7. If you are looking for information about our Conditions or Policies, please go to Our Policies page. 

Special Opening hours for the Christmas holidays: 

Friday 21-12-2018: open from 08:30 - 15:30
Saturday 22-12-2018: open from 12:00 - 16:00
Monday 24-12-2018: early closing at 15:00
Tuesday 25-12-2018: Closed (Christmas)
Wednsday 26-12-2018: early closing at 15:00
Monday 31-12-2018: early closing at 15:00
Tuesday 1-1-2019: Closed (New Year’s Day)


Take a look at the most frequently asked questions.

Go to FAQ

Travel info

This section includes info from booking to arrival information.

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Call us 

Call us on 02031708206 08h30 to 5 or Mon-Fri & Sat  9-4

020 3170 8206

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