Update 30th July 2021
COVID-19 can cause unpredictable situations. This affects how we travel, including travel to countries with a positive (green) travel advice. The colour code may change, you may get infected or the country takes additional measures.
As a traveller, you are responsible for your personal (health) situation. This means you have the correct documents to enter a country, you comply with rules and restrictions, and you check whether any information you have received has not changed before, during or after you travel.
With Sunweb's travel and cancellation insurance, you are insured against issues caused by COVID-19, as long as there is no negative travel advice upon your departure. If you do not have a Sunweb travel and cancellation insurance policy, any additional costs may be for you. On this page, you find all information about our travel and cancellation insurance's terms and conditions.
We do our best to provide a safe trip, complying with all regulations. Despite this, you could still get sick or experience disruptions. Sunweb Group does not accept responsibility for any damages you may incur as a result of COVID-19 or measures against the spread of the virus.
Before your departure
You are responsible to check measures and circumstances before you travel, and to make sure you comply with any conditions or restrictions, such as getting a test. Some countries have restrictions for British, like showing a negative test result.
At your destination
In some cases, there are restrictions when you arrive. Or, you or a fellow traveller catch the virus and are required to quarantine. These situations can lead to additional costs. Do you get sick during your trip? You can only travel back once you are no longer COVID-19 positive or show any symptoms.
It is possible that not all facilities are (completely) available at your destination. These changes may happen at any time, and without notice. This means we are not able to advise you about them before you travel. We encourage you to follow local instructions. Please note that there may be restrictions and safety measures at your accommodation, in public transport or when joining an activity.
Before you travel home
Check whether you are required to quarantine when you return to U.K, or if you have to show a negative test result. We may be asked to share your personal details during or after your trip, to help with contact tracing.
Every holiday offered through this website applies to both the ABTA conditions as well as the additional conditions of Sunweb for online travel bookings. Click here to read our general Terms and Conditions.
Sunweb makes every effort to ensure the reliability and accuracy of the information on this website. Nevertheless it is possible that some information inaccuracies and / or omissions occur. For obvious errors and input errors Sunweb cannot be held liable.
Sunweb reserves the right, without the consent of the visitor to change prices and packages, and changes to the site if the situation demands. All flight and travel information are subject to change.
This website contains links to other websites. Sunweb is not responsible for and accepts no responsibility for the accuracy, completeness and timeliness of (the contents of) these websites or their availability, nor whether the information provided by or through these websites is made available legally. The information on websites of third parties is not part of the information provided by Sunweb to book a trip with Sunweb. The information on websites of third parties is therefore not part of any agreement between buyers and Sunweb.
Electronic communications and evidence
For misunderstanding, delay or improper data resulting from the use of the internet or any other means of communication between the visitor and Sunweb (or between Sunweb and visitors engaged with third parties) Sunweb is not liable, except in cases where there may be gross negligence on the part of Sunweb.
The administration through Sunweb counts as conclusive evidence of the existence, content and implementation of an agreement with the party leader in any legal proceedings. This can be used to prove the existence of an agreement being in place.
Sunweb uses its own classification system. The number of stars indicates the quality you can expect of a certain property. It is not only taking into account the facilities of the accommodation and layout of the rooms and apartments, but also the atmosphere of the complex and the appreciation previous Sunweb guests have shown.
On the website floor plans are realized in collaboration with an external company. On the Sunweb website photographs are provided by the accommodation providers, local tourist offices, different brands and some (professional) photographers. The pictures of the accommodations only serve to give you an idea. Because every apartment or hotel room is not the same, it is possible that the actual property booked differs from the picture. For obvious typographical reasons Sunweb can not be held liable. Sunweb reserves the right without the consent of the customer to change prices and arrangements if the situation demands it. Any errors in a brochure, advertisement or any other publication on the Sunweb website will be restored, so you always have the most current and accurate information available.
Copyright Sunweb. Nothing on the Sunweb website or brochure may be copied, reproduced or published using photocopying, microfilm or by any means without prior written permission of Sunweb.