Our highest priority is always your safety. Which is why we want you to be able to travel with complete peace of mind. Therefore if you book any flight package holiday you will automatically be covered by our Repatriation Guarantee.
In light of the recent COVID-19 outbreak, many holidays were both cancelled or interrupted. If you were abroad at the time of the outbreak and you booked a package holiday which included flights, we made sure that you and your loved ones returned home safely, at no extra cost. When you book a package holiday including flights with us, that's our guarantee to you! But if anything changes whilst you are away, we promise to get you home safe and sound. For example, you book a holiday and during your stay, the travel advice at your destination changes from positive to negative. Or there is a local outbreak of COVID-19, we guarantee you will arrange your safe return home. That’s our promise to you.
Together we will discuss the approach based on the information and the specific situation at your destination. If an immediate return is the best option, we will arrange that. Or is still possible for you to continue with your holiday in complete safety? Nevertheless, we will assist you in any situation and help you celebrate your holiday safely.
To find out more, take a look at this video or view all the terms & conditions here.
