Travel Information

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Travel info

Take a look at some of the basics - we have put together all of our most important information for you. If you cannot find the information you are looking for, take a look at our Company Info or Our Policies page(s). If you can't find the answers, please send us an email. 

Lift pass, ski hire, and ski lessons

  • Lift pass
  • Ski/snowboard equipment
  • Ski lessons

Lift pass

One of the things that makes Sunweb unique is the fact that lift passes are always included. The starting date of your lift pass is stated on your invoice and travel documents. The option to change the starting date and the corresponding price can be requested at Sunweb at the latest one week prior to departure. In some cases, it is possible for Sunweb to make changes up to 4 hours before departure if your holiday starts on a Saturday. It is often possible to change the number of days of the lift pass; a surcharge will apply.

You can adjust the number of days in step 1 of the booking process. Within your package the following lift pass is included per person:

2-night/3-day holiday including 2-day lift pass
3-night/4-day holiday including 2-day lift pass
4-night/5-day holiday including 3-day lift pass
5-night/6-day holiday including 4-day lift pass
6-night/7-day holiday including 5-day lift pass
7-night/8-day holiday including 6-day lift pass

PLEASE NOTE: it is not possible to change the number of days or upgrade to the extended area on the spot. You will need to book and pay for these additions in advance. 

The collection of the lift passes varies per resort as the destinations have different rules and regulations. In some resorts the lift passes will be collected by the Sunweb guide. If there is a Sunweb guide on destination, you will receive an e-mail and/or text message from our guide with arrival information. This information will also include where you can collect your lift passes. 

Ski/snowboard equipment

You can specify that you would like to include ski or snowboard equipment directly when booking. If you want to add ski or snowboard equipment to an existing booking, you can add this via My Sunweb up to 72 hours before departure (if your holiday starts on a Saturday). You can choose between ski's/snowboard only (boots excluded) or ski/snowboard hire (boots included). You can find more information on our Questions & Contact page.

The following types of equipment can be booked (please note a helmet is not always included in the package. If it is not included, you can choose to bring your own or rent one locally if available):

This equipment is ideal for beginners and intermediate skiers and snowboarders. This equipment is particularly agile, so it makes turning and breaking easy. Parallel skiing is also possible with these skis.

This is ideal equipment for intermediate skiers and snowboarders. The equipment is agile, but also suitable to cut corners sharp. Even at high speeds these skis provide great performance.

These skis and snowboards are made of high quality equipment, and are perfect for experienced skiers. This comfortable ski/snowboard equipment is suitable on all track types and snow conditions.

These are high performance skis and snowboards with the latest technology, and are suitable for the most experienced skiers.

TIP: Tell our rental partner your exact requirements (e.g. off-piste skiing) so they can help you select the right equipment.

Ski lessons

For a number of destinations you can book ski and snowboard lessons in advance. These prices are often somewhat lower than the prices on location and are therefore only valid with a booking.
The lessons can be in the morning or in the afternoon. You cannot state a preference. For some destinations the times are predetermined, if so, you can find this information on the destination page. To know the exact times of the ski lessons, we advise you to visit the local ski school on the day of your arrival or at the latest the next morning before 09:00. The address of the ski school is stated on your voucher.

You can find more information about your ski lessons on your ski lesson voucher which you will receive together with your other travel documents.

Sunweb offers these levels:

Beginner: 0-1 year of experience
Intermediate: 2-3 of years experience
Advanced: 4 years of experience or more

For many destinations you can also reserve lessons for children in advance. The age restrictions can be found on the destination page. Where there is no minimum age stated the lessons are usually given from the age of 5. If you want to book lessons for children younger than 5 years old we advise you to organize this on destination.

In the first booking step you can add ski lessons. You can book this for each person individually. If you already booked your holiday, you can add ski lessons up to 5 days before departure via My Sunweb.

PLEASE NOTE: Sunweb does not offer the option to book private lessons.