Travel Info



Travel Info

Booking a holiday with Sunweb is as easy as 1, 2, 3 

Take a look at some of the basics - we have put together all of our most important information for you. If you cannot find the information you are looking for, take a look at our Company Info or Our Policies page(s). If you can't find the answers, please send us an email. 


Cancellation

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Cancellation

If you booked a holiday with Sunweb, cancellation fees always apply. This also applies to bookings where the deposit is unpaid. At Sunweb, bookings are always confirmed.

Cancellations need to be made in writing, within 3 days after the event that caused the holiday to be cancelled (in part or full). Please take into account that there are always costs involved with cancellations. You are only entitled to a (partial) reimbursement of the holiday price if you have taken out an insurance policy and if the reason of cancellation is valid. Sunweb Holidays can only deal with a cancellation if it has been made in writing by the party leader. A fellow participant is not exclusively liable and therefore he or she cannot make a cancellation. In case a holiday is cancelled, the customer needs to pay the following cancellation costs besides possible reservation costs. The person who made the booking is responsible for paying this charge. The size of the charge depends on when we receive your notification - the more notice you give, the less we will be forced to charge.

These charges are based on the date you notify us of your cancellation. It relates to the number of days before departure. These charges are a percentage of the total cost of your booking, excluding the price of your insurance policy (if you have booked it with Sunweb/ERV). You may be able to claim for the cancellation charge from your travel insurance, please check your policy.

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Cancellation fees 

>55 days 30%*
36-55 days 50%*
22-35 days 70%*
11-21 days 90%*
0-10 days 100%*

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Cancellation if flight is included in the package

All scheduled flights are non-refundable. This means that you will not be refunded the amount you have paid for the flights (which form part of your package). This means that you will have to pay 100% of the flight price as well as the percentage of the remaining components of your package. This percentage will be calculated based on the table above. You may be able to claim for the cancellation charge from your travel insurance, please check your policy.

*Where the standard deposit is increased to secure specific facilities or an additional payment has been made for transport airline tickets and these are non-refundable, then the scale of charges shown will be calculated based on a % of the cost of all other arrangements and the non-refundable charges will be added to that cancellation charge to give the total charge. Infant charges of £45 and any insurance premium paid are non-refundable in the event of the cancellation of a holiday.

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