Travel Information

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Travel Info

Booking a holiday with Sunweb is as easy as 1, 2, 3 

Take a look at some of the basics - we have put together all of our most important information for you. If you cannot find the information you are looking for, take a look at our Company Info or Our Policies page(s). If you can't find the answers, please send us an email. 

Cancellation

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Cancellation

Cancellation fees are calculated based on the cancellation date and the number of days before departure - the more notice you give, the less we will be forced to charge. If you cancel your holiday, we will calculate the cancellation costs according to the Sunweb conditions. Standard cancellation is therefore not free of charge. Sunweb does not offer free cancellations or the right of withdrawal within a consideration or cooling off period. This is due to the services booked, accommodation and transport, a certain date during a specific period. The lead booker is the only one who can request a cancellation. 

You can cancel your booking via your My Sunweb account, where you will see the cancellation costs. If there are any outstanding cancellation costs, you can settle this directly via Credit card or Debit card. If you do not pay the cancellation costs immediately, you can log back in at a later stage to pay. If you have an "overpaid amount", we will refund the overpaid amount within 14 days. If you have (partially) paid for your holiday with a credit note Sunweb will reassign this amount to a credit note. You will receive the cancellation invoice by email within 2 hours of cancellation.

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Cancellation fees 

>55 days 30%*
36-55 days 50%*
22-35 days 70%*
11-21 days 90%*
0-10 days 100%*

 

* Your deposit is non-refundable, even if the cancellation charge calculated is lower than the deposit amount paid. 

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Cancellation if a flight is included in the package

All scheduled flights are non-refundable. This means that you will not be refunded the amount you have paid for the flights (which form part of your package). This means that you will have to pay 100% of the flight price as well as the percentage of the remaining components of your package. You might be able to claim for the cancellation costs from your travel insurance, please check your policy. Where the standard deposit is increased to secure specific facilities or an additional payment has been made for transport airline tickets and these are non-refundable, then the scale of charges will be calculated based on a % of the cost of all other arrangements and the non-refundable charges will be added to that cancellation charge to give the total charge. Infant charges of £45 are non-refundable in the event of the cancellation of a holiday. 

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