Travel Info

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Travel Info

booking a holiday with Sunweb is as easy as 1, 2, 3 

Take a look at some of the basics - we have put together all of our most important information for you. If you cannot find the information you are looking for, take a look at our Company Info or Our Policies page(s). If you can't find the answers, please send us an email. 

Booking & paying

 

Making a booking

You can only book a holiday directly with Sunweb and not with a travel agent. You can make your booking online via our website or over the phone. The fastest and cheapest way is to book via our website. You book your holiday directly in our system where you will see an overview of the exact same availability as our staff at the contact center. You will receive a confirmation via email directly after making a booking.

If you want to make a change to the booking or add extra services to the booking, please email or call Sunweb. Most the of the time, it is possible to upgrade lift passes/add ski material/lessons up to 72 hours before departure but in some cases this will not be possible. Please contact Sunweb as the conditions can change per destination and/or departure date. The email address is info@sunweb.co.uk and the telephone number is 0203 170 8206. If you need to cancel a booking, standard cancellation policies will apply.

Sunweb works with fluctuating prices based on the dynamics of supply and demand. This means that the price of packages can change each day due to changes from suppliers and airlines. To see the most updated prices, please check our website.

- If you book a flight-inclusive package holiday, you will be requested to pay for your ski holiday in the booking steps in order to confirm your reservation. 

- If you book a self-drive ski holiday, your deposit is payable once your booking is confirmed and you have received your invoice. Your deposit is not required during the online booking process. 

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CO2 neutral holidays

We at Sunweb always try to improve our  our social, economic and environmental impact in everything we do. This is why your holiday is CO2 neutral when you book a holiday with us. When you book a holiday through one of our brands, we calculate the CO2 emissions of your trip and finance projects that compensate the same amount of CO2 emissions. This applies to all Sunweb. The projects that we finance are audited by independent parties and meet internationally agreed standards. As a result, we know for sure that they compensate as much CO2 as they promise. We know that CO2 compensation is not the solution for climate change, but we believe that we must now take responsibility for our emissions. We are proud that we are one of the first travel organizations to offer standard CO2-neutral holidays and that we help customers to travel more sustainable. Therefore you as a customer do not pay anything for this. Click here if you want more information about C02-compensation and how Sunweb is involved with this. 

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Booking is always confirmed

When you have given all the details and have received a booking number for a self-drive ski holiday we will regard this as a confirmed reservation. In the case of changes or cancellations our terms and conditions will be in effect. So please take into account that a change or cancellation always includes additional costs. my sunweb In 'My Sunweb' you can review all kinds of information about your booking, like the status of your payment. It is also an easy way to read about your destination and accommodation and to settle online payments. If we have your email address you will receive an email with your log in name and password within 24 hours of making your booking. With this information you can log on to 'My Sunweb'. If flights are included in your booking, you will be required to pay for these in addition to the standard deposit, before your booking is confirmed

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Prices

The prices listed on www.sunweb.co.uk are per person and based on standard occupancy of the accommodation. For apartments this is the occupation listed in the price table and for hotels this is on the basis of a 2-persons bedroom. The prices can fluctuate during the season. Discount for children and a discount for an extra bed can not be given together. The listed prices of these local costs are an indication and can differ from the real price. If changes occur in any of the mentioned components Sunweb has the right to calculate these costs into the total price.

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Advanced payment (self-drive ski holidays)

After you have made the self-drive booking you will receive a confirmation and the payment terms and conditions. The payment needs to be made within 10 days after booking. Please note that although there is a ten day window to pay the deposit, your booking is automatically confirmed. This means that even if you do not pay the deposit, cancellation fees will apply if you decide not to go on a self-drive ski holiday.

On the invoice you will find exactly what the deposit is for your self-drive booking. The remaining payment needs to be made six weeks prior to departure. Please keep to the amounts and the terms as stated on the invoice. If you book within six weeks prior to departure you are required to pay the total price all at once.

Advanced payment (Flight ski holidays)

If flights are included in your booking, you will be required to pay for these in addition to the standard deposit, before your booking is confirmed. You will be requested to pay this amount as part of booking step 4. If you book your holiday within 6 weeks of departure, the full amount will be payable to confirm your holiday. 

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General payment and deposit for self-drive ski holidays 

30% of the holiday price = deposit

The general deposit payment is 30% of the holiday price, and is due as soon as the invoice has been issued. The remaining amount is to be paid to Sunweb 6 weeks prior to departure at the very latest. If you book a holiday with a departure date within 6 weeks time you need to pay the entire sum as soon as the invoice is received.

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Payment and deposit for ski holidays including flights

100% of the flight price + 30% of the other package elements = deposit

If flights are included in your booking, you will be required to pay for these in addition to the standard deposit, before your booking is confirmed. You will be requested to pay this amount as part of booking step 4. If you book your holiday within 6 weeks of departure, the full amount will be payable to confirm your holiday.  

 

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Online payment

If you are booking a ski holiday including flights, you will have to pay the deposit with Visa or Mastercard. However, you can choose to pay the outstanding amount via online banking. This is an easy and smart way to make a payment. After booking you will receive a confirmation with an access code for 'My Sunweb'. Here you can also check up on your payment status. It is also possible to pay online in 'My Sunweb'.

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Travel documents

When we have received the payment we will send you the travel documents approximately one week prior to departure. These documents include all details regarding your journey, your address abroad, etc. For sending the invoice and tickets via regular mail we charge £15 postage fees.

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Tickets via email

Receiving the tickets via your email is an easy, fast and cheap way to get hold of your travel documents. You can print the tickets at home. With the printed copy of your flight ticket you can check in for your flight and with the printed copy of your accommodation voucher you can check into your accommodation. So checking in with a self printed ticket works the same way as with the tickets we print ourselves.

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Individual skiers

In many hotels it is possible to book a one person bedroom. You can find the prices on this website. Apartments cannot be booked by one person.

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Accountability with booking

The person booking the holiday for themselves as well as any other participant included in the booking carries the main responsibility. All correspondence proceeds via the address of the party leader. Changes and cancellations need to be reported in writing by the party leader.

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Changes

If you want to make a change to the booking or add extra services to the booking, please email or call Sunweb. Most the of the time, it is possible to upgrade lift passes/add ski material/lessons up to 72 hours before departure but in some cases this will not be possible. Please contact Sunweb as the conditions can change per destination and/or departure date. The email address is info@sunweb.co.uk and the telephone number is 0203 170 8206. If you need to cancel a booking, standard cancellation policies will apply.

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