If you have complaints about the journey or if you are not satisfied with your accommodation then you should report this immediately at the reception of your accommodation and to the representative of Sunweb on location. If nobody is available or if you think the complaint has not been dealt with appropriately then you should contact our office in London from your holiday destination straight away by telephone (+442039661230) or email (firstname.lastname@example.org or email@example.com). Our contact details are also printed on your travel documents.
This procedure is absolutely necessary because once you have made your complaint, Sunweb can offer their help and try to resolve the issue straight away. Afterwards, when you have arrived back home, it is no longer possible to solve any problems. Complaints that have not been reported at the destination and that have not been filed on a complaint form will not be dealt with in the UK.
If your complaint has not been dealt with to your satisfaction then it is necessary to fill in a complaint form so that you can issue your complaint back home. You can report your complaint via e-mail at the latest within one month after the holiday's end. You can address your email to:
Attention: Customer Service
General Sunweb phone number: +442031708206
If you would like to write us a letter, please use our address in Rotterdam, the Netherlands as this is where our admin, finance and complaints department is centralised.
Please address the letter to:
A holiday abroad means different people, a different culture, different food etc. This is one of the appealing aspects of such a holiday, but also an aspect to be taken into account with regard to your holiday expectations.