Travel Information

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Travel Info

Take a look at some of the basics - we have put together all of our most important information for you. If you cannot find the information you are looking for, take a look at our Company Info or Our Policies page(s). If you can't find the answers, please send us an email. 

Flights

Flight Info 

Sunweb UK offers a range of flight packages to different destinations. Transfers are automatically included in the package price, if you book a flight package. The only exception to this rule is if you book a holiday 8 days before departure. When you travel with more than 9 people, this is only possible when you make two separate bookings.

Luggage
We offer flights via easyJet and Jet2. For flights with easyJet, 23kg of checked luggage is included. For flights with Jet2, 22kg per person is included. Winter sports luggage is not included and can be booked in step 2 of the booking process.
At easyJet, 1 piece of hand luggage (max. 56 x 45 x 25cm including handles and wheels) is allowed. For flights with Jet2, 1 piece of maximum 10kg (max 56cm x 45cm x 25cm incl handles and wheels) is allowed.

Check in online
easyJet: Please ensure that you are in time and have checked-in online before arriving at the airport. In addition to checking in online, you will have to enter your passport information. Online check-in is possible from 30 days to 2 hours before departure. Log in to easyJet here. Seats will be assigned automatically.
Jet2: You can reserve seats via Manage My Booking. Prices vary per flight. Online check-in is possible from 14 days to 5 hours before departure. It is also possible to check in for flights with Jet2 at the airport from 2.5 hours before departure.

Late arrival
If you are planning on checking in late on your arrival day, it is almost always possible to get into your hotel or apartment. However, it is very important that this is arranged in advance. You will receive your travel documents at least one week before your departure, and this will include instructions on how to arrange your late arrival and collection of the key.

Name change
Name changes are expensive (40 GBP for easyJet and 35 GBP for Jet2 per person, per flight) so please make sure you enter the correct information the first time. If you make a big mistake, you will be responsible for these additional charges. Airlines sometimes allow minor name changes at no cost. This includes mistakes that involve changing a couple of characters in the name, such as changing “Jone” to “Jones”.

Login to easyJet or Jet2 to manage your booking yourself.

Transfer
Transfers to and from the airport to the accommodation are included in the package price. Please read the section about transfers for more information.

We promise get you home safely

Our highest priority is always your safety. Which is why we want you to be able to travel with complete peace of mind. Therefore if you book any flight package holiday you will automatically be covered by our Repatriation Guarantee.

General Conditions of Carriage

Sunweb is not your carrier. The air carrier in question, easyJet or Jet2, uses General Conditions of Carriage. These General Conditions of Carriage form part of the general agreement. If you agree with the Sunweb Terms and Conditions, you are also automatically agreeing to the General Conditions of Carriage of the airline. Click here to open the easyJet General Conditions of Carriage. Click here to open the Jet2 General Conditions of Carriage.