Travel Information

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Travel Info

Take a look at some of the basics - we have put together all of our most important information for you. If you cannot find the information you are looking for, take a look at our Company Info or Our Policies page(s). If you can't find the answers, please send us an email. 


Flight Info 

Sunweb UK offers a range of flight packages to different destinations. Transfers are automatically included in the package price, if you book a flights package.The only exception to this rule is if you book a holiday 8 days before departure. 

All flights are booked through our partner, easyJet. Checked luggage and ski equipment as luggage is NOT included in the price of the flight/flight package. These are extras and can be added at an additional cost in Step 2 of the booking process. The cost of luggage is dictated by easyjet, and therefore can vary with each flight. All flights include ONE cabin bag per person (maximum size of 56 x 45 x 25cm; including handles and wheels). There is no obvious weight restriction for the hand luggage.

Please ensure that you are not late and have checked-in online before arriving at the airport. In addition to checking in online, you will have to enter your passport information. This is called API (advanced passenger information) and you will receive instructions from Sunweb after you have booked a package with flights.

If you are planning on checking in late on your arrival day, it is almost always possible to get into your hotel or apartment. However, it is very important that this is arranged in advance. You will receive your travel documents two weeks before your departure, and this will include instructions on how to arrange your late arrival and collection of the key.

Name changes are expensive (40 GBP per person, per flight) so please make sure you enter in the correct information the first time. If you make a big mistake, you will be responsible for these additional charges. EasyJet does allow minor name changes free of charge. This includes mistakes that involve changing a couple of characters in the name, such as changing “Jone” to “Jones”. Transfers to and from the airport to the accommodation are included in the package price. Please read the section about transfers for more information.

We promise get you home safely

Our highest priority is always your safety. Which is why we want you to be able to travel with complete peace of mind. Therefore if you book any flight package holiday you will automatically be covered by our Repatriation Guarantee.

General Conditions of Carriage

Sunweb is not your carrier. The air carrier in question, easyJet, uses General Conditions of Carriage. These General Conditions of Carriage form part of the general agreement. If you agree with the Sunweb Terms and Conditions, you are also automatically agreeing to the easyJet General Conditions of Carriage. Click here to open the easyJet General Conditions of Carriage