Travel Info

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Travel info

Take a look at some of the basics - we have put together all of our most important information for you. If you cannot find the information you are looking for, take a look at our Company Info or Our Policies page(s). If you can't find the answers, please send us an email. 

ABTA  - Financial Protection for holidays excluding flights

Sunweb is a proud ABTA member 

Your booking is safe and secure. We are a member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. Sunweb is a trading name of Sunweb Group. Sunweb Group is a member of ABTA with membership number Y3497. ABTA and ABTA Members help holiday makers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE19EQ. Tel: 020 3117 0500 or go to www.abta.com
 

SGR - Financial Protection for holidays including flights

Sunweb is a proud SGR member

Your booking is safe and secure. We are a member of the Dutch Guarantee Fund SGR which means you have the benefit of SGR's assistance. Sunweb is a trading name of Sunweb Group. Sunweb Group is a member of SGR with membership number 3609. SGR and SGR Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you. For further information contact SGR: Admiraliteitskade 73, 3063 ED Rotterdam, Netherlands. You can find the conditions here.

 

Tel: +31 (0)10 414 6377 or go to www.sgr.nl

 

The Package Travel, Package Holidays and Package Tours Regulations require us to provide security for the amount that you have paid for the package holidays booked from Sunweb and for your repatriation in the event of our insolvency. 

We provide this security by way of bonds held by ABTA and SGR.