Travel Info

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Travel info

Take a look at some of the basics - we have put together all of our most important information for you. If you cannot find the information you are looking for, take a look at our Company Info or Our Policies page(s). If you can't find the answers, please send us an email. 


Sunweb is a proud ABTA member 

Your booking is safe.
We are a member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct.
Sunweb is a trading name of Sunweb Group is a member of ABTA wich membership number Y3497. ABTA and ABTA Members help holiday makers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct.

For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE19EQ. Tel: 020 3117 0500 or go to

SGR - Financial Protection

Your holiday is safe and secure

The Package Travel, Package Holidays and Package Tours Regulations require us to provide security for the
amount that you have paid for the package holidays booked from Sunweb and for your repatriation in the
event of our insolvency. For all packages, we provide this security by way of bond held by ABTA and SGR.

Your holiday is financially protected by an institution called SGR. You can find the conditions here. SGR will 
send these conditions on request. Sunweb's  membership number is 1966.