Travel Info



Travel info

Take a look at some of the basics - we have put together all of our most important information for you. If you cannot find the information you are looking for, take a look at our Company Info or Our Policies page(s). If you can't find the answers, please send us an email. 


Transfers

Transfers between the airport and resort can be arranged for any customers who book a flights package with Sunweb. All transfers booked through Sunweb are shared transfers.

Due to the nature of shared transfers, there may be a wait time at the airport before your departure. This can be up to 1.5 hours. Please note that there will NOT be a Sunweb rep waiting for you at the airport as the transfer is managed by a partner. All information regarding the transfer (meeting point, departure times etc) will be explained on your travel documents that are sent to you 14 days before departure. The transfer will drop you off in the resort area; you may not be dropped directly outside your accommodation.

Every person who will be in the transfer vehicle will need to book a transfer and pay our pre-discounted price. If you are travelling with a young baby who is not listed in the booking process please email us after making the booking. We will add the transfer for your baby. Our email address is info@sunweb.co.uk. PLEASE NOTE: You always need to add the baby to the group during the booking process. However, in some of the packages the option to add a transfer (in Step 2) is not always available for babies.

If you are planning on checking in late on your arrival day, it is almost always possible to get into your hotel or apartment. However, it is very important that this is arranged in advance. You will receive your travel documents two weeks before your departure, and this will include instructions on how to arrange your late arrival and collection of the key.

PLEASE NOTE: Transfers will not be included if you book a last minute package, departing within 8 days. This will be mentioned during the booking process. Information about the inclusion of the transfer can be viewed in the booking process.