Our Policies



Terms & conditions and other important policies 

When making a booking with Sunweb, you must agree to our Terms and Conditions. Please read the information below in the terms and conditions carefully before finalising your booking.

During the booking process, it is possible to add Travel Insurance from ERV. For more information about the insurance, view the Insurance Product Information Document. Please read the ERV Policy Documents to read about specific conditions relating to the ERV Travel Insurance.

All the flights and flight-inclusive holidays are financially protected by the ATOL scheme. Our ATOL number is ATOL 11092. For package holidays that do not include travel by air we provide security by way of a bond held by ABTA. Our ABTA member number is Y3497. 

Get to know more about us by reading our About Sunweb page or take a look at the Company Information page for the small print about our registration with Company House and our local sales office in London. 

ABTA & ATOL 

Proud memeber of ABTA and ATOL licence holder

Travel insurance 

Take a look at the Insurance Product Information Document 

Booking & paying  

All bookings and payments are done online - find out how

After your holiday

From lost GoPro's to misplaced boarding passes, tell us all about it

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