Q: What does the price include and exclude?

The price includes: Breakfast, lunch and dinner Activities Daily entertainment Port charges and taxes Various facilities, including swimming pools, whirlpools, gym, etc. Kids and Teens clubs Hotel service charges The price does not include: Flights and transfers Drink package + Wi-Fi (unless additionally booked) Excursions Surcharges for speciality dining Surcharges for selected facilities, such as spa and casino

Question 1

Important travel information

Accepted Answer

When going on a cruise holiday, it is important to be familiar with the following:

On board P&O Cruises, you pay by board pass. The board pass is also the key to your cabin. You link the board pass to your credit card or make a cash deposit at reception. Do this within 24 hours of boarding.
It is important that your passport is still valid for at least six months after the cruise ends. Also check via Visa Central whether you need a visa for the destination(s) you are visiting during your cruise holiday.
At P&O Cruises, the main language on the ship is English. Staff at reception and some crew members may also speak other languages.
If you need a cabin suitable for disabled people, you can search specifically for this when booking the cabin (if available).
Are you pregnant and would you like to go on a cruise? P&O Cruises welcomes all pregnant women up to 23 weeks pregnant. It is necessary that you can provide a medical certificate to show that you are still able to travel. The cruise line obviously does this in the interests of you and your child's health.

Question 2

What does the price include and exclude?

Accepted Answer

The price includes:

Breakfast, lunch and dinner
Activities
Daily entertainment
Port charges and taxes
Various facilities, including swimming pools, whirlpools, gym, etc.
Kids and Teens clubs
Hotel service charges

The price does not include:

Flights and transfers
Drink package + Wi-Fi (unless additionally booked)
Excursions
Surcharges for speciality dining
Surcharges for selected facilities, such as spa and casino

Question 3

How and when do I receive my cruise tickets?

Accepted Answer

To obtain your cruise tickets, each guest must complete the web check-in via the P&O Cruises website. In this portal, you can enter your personal details, add a credit card and upload a passport photo for identification. Once that you have completed the online check-in, you can download your cruise ticket. Tip: to go through check-in faster, it is recommended to print the cruise tickets and luggage tags.

PLEASE NOTE: Web check-in starts 30 days before departure and closes at 10pm the day before your cruise.

Question 4

I have a disability or special (medical) needs, what should I consider?

Accepted Answer

P&O Cruises offers cruise holidays for everyone, also if you have special needs. On board you will find various facilities for people with physical disabilities. If, for example, you need a wheelchair, depend on special medication or have other medical needs, you must inform the cruise line. Please contact P&O Cruises or us immediately after your booking, to communicate your requests. After you have contacted us, you will receive a questionnaire by e-mail. In this questionnaire you can indicate which (medical) facilities you wish to use. More information about the possibilities for disabled travellers can be found on the P&O Cruises website.

P&O Cruises

Popular destinations

Mediterranean

Norwegian Fjords

Cruise from Southampton

Experience the ultimate cruise holiday with P&O Cruises

Adults Only cruises

Frequently asked questions P&O Cruises

Important travel information

What does the price include and exclude?

How and when do I receive my cruise tickets?

I have a disability or special (medical) needs, what should I consider?

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