ABTA
When you book a package holiday that does not include flights, you are financially protected by ABTA. Sunweb Group GmbH's membership number is Y3497. For more information on what this means for you, please visit our Financial Protection page.
We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com.
ATOL
All flight inclusive packages booked from 01-02-2023 are financially protected by ATOL. Sunweb Group GmbH's ATOL number is #11956. For more information on what this means to you, visit our Financial Protection page.
SGR
If your flight package was booked before 01-02-2023 then your flight-inclusive holiday is financially protected by an institution called SGR. Sunweb Group GmbH's membership number is 3609.
For further information please contact SGR:
Phone number: +31 (0)10 414 6377
Website: https://www.sgr.nl/english/
Sorry that you could not find the answers that you are looking for. Please email info@sunweb.co.uk and one of our agents will reply ASAP.
Do you have a question? Send us an e-mail via our contact form.
You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.
Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed
During your holiday, 24 hour assistance will be available.
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help.
If you have a question, we kindly ask you to only contact us if you are the main booker.
Do you have a question? Send us an e-mail via our contact form.
You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.
Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed
During your holiday, 24 hour assistance will be available.
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help.
If you have a question, we kindly ask you to only contact us if you are the main booker.