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  3. Is Sunweb affiliated with ABTA, ATOL and the SGR?

FAQ

Is Sunweb affiliated with ABTA, ATOL and the SGR?

ABTA

When you book a package holiday that does not include flights, you are financially protected by ABTA. Sunweb Group GmbH's membership number is Y3497. For more information on what this means for you, please visit our Financial Protection page.


We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com.


ATOL

All flight inclusive packages booked from 01-02-2023 are financially protected by ATOL. Sunweb Group GmbH's ATOL number is #11956. For more information on what this means to you, visit our Financial Protection page.

SGR

If your flight package was booked before 01-02-2023 then your flight-inclusive holiday is financially protected by an institution called SGR. Sunweb Group GmbH's membership number is 3609.


For further information please contact SGR:

Phone number: +31 (0)10 414 6377

Website: https://www.sgr.nl/english/

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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

The waiting time might be a little longer than you would normally expect from us.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

The waiting time might be a little longer than you would normally expect from us.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE