Questions and Answers

Top 5 Questions & Answers!

Do prices include a lift pass?
Yes, all packages include a lift pass per person. You can adjust the number of days or upgrade the lift pass to an extended ski area in step 1 of the booking process. Within your package the following lift pass is included per person:

2-night/3-day holiday including 2-day lift pass
3-night/4-day holiday including 2-day lift pass
4-night/5-day holiday including 3-day lift pass
5-night/6-day holiday including 4-day lift pass
6-night/7-day holiday including 5-day lift pass
7-night/8-day holiday including 6-day lift pass


How many luggage is included if I fly with easyJet?


Travellers from 2 years and older



15 kg hand luggage included

• 1 piece of hand luggage (max. 45 x 36 x 20cm including handles and wheels) is allowed. This piece must fit under the seat in front of you.

• A larger piece of hand luggage  (56x45x25cm including handles or wheels) is only allowed if you booked this via easyJet.



23 kg checked luggage included


Change/add luggage via easyJet



If you want to add ski or snowboard carriage, you will have to pay extra. You can add this in step 1 of the booking process. Max. 1 week before departure you can see the booked ski carriage in your easyJet account. The ski carriage bag can weigh a maximum of 20 kilos. You can only bring one bag. If you want to add an extra bag, you need to pay extra. Ski boots fall under the standard maximum allowed check-in luggage, but can also be booked separately as a ski carriage item.


What kind of equipment can I hire through Sunweb?

You can specify that you would like to include ski or snowboard hire directly when booking. If you want to add ski/snowboard equipment to your booking, you can do this up to 72 hours before departure via My Sunweb (if your holiday starts on a Saturday). More information about how you can add this, you can read here. You can choose between ski's/snowboard only (boots excluded) or ski/snowboard equipment (boots included). 

Note: a helmet is not always included in this package. In the first booking step you can choose your equipment and if a helmet is included, it will be mentioned here. If it is not included, you can choose to bring your own, or rent one locally if available.

The following types of equipment can be booked:

Bronze

This equipment is ideal for beginners and intermediate skiers and snowboarders. This material is particularly agile, so it makes turning and breaking easy. Parallel skiing is also possible with these skis.

Silver

This is ideal equipment for intermediate skiers and snowboarders. The material is agile, but also suitable to cut corners sharp. Even at high speeds these skis provide great performance.

Gold

These skis and snowboards are made of high quality material, and are perfect for experienced skiers. This comfortable material is suitable on all track types and snow conditions. 

Diamond

These are high performance skis and snowboards with the latest technology, and are suitable for the most experienced skiers.

TIP: Tell our rental partner your exact requirements (eg off piste skiing) so they can help you select the right material

Where can I find the costs for lessons?

You can find this information at the ski area of your choice:

  • Choose your accommodation
  • click on the tab 'Lift passes/ Skis & Classes' and then on
  • 'Lessons’ for more information.

If the abbreviation 'about' precedes the price then these are indicative prices and you can only reserve on location.

Are transfers included?
No, transfers are not included. You can book a shared transfer in the first booking step or via My Sunweb until 7 days before departure.

Unfortunately, we cannot offer a transfer if the booking with flights is made within 8 days before departure.

Information about your transfer will be sent to you with your travel documents 10 days before your departure date. All transfers are shared.

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During the holiday

After the holiday

COVID-19 & My Booking

About Sunweb

Are you still looking for answers to your questions?

My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Our office is currently closed. See our opening hours for more information.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Our office is currently closed. See our opening hours for more information.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE