Questions and Answers

Top 5 Questions & Answers!

All participants want to pay separately, is this possible?

This is possible. The participants can transfer the money with the use of their own bank transfer or they can call us and do the payment with either credit card or debit card. However, they should state the booking number clearly so that our payment team knows which booking belongs to which payment.


Is luggage included?

We offer flights via easyJet and Jet2. For flights with easyJet, 23kg of checked luggage is included. For flights with Jet2, 22kg per person is included. Winter sports luggage (max 20kg easyJet and max 22kg Jet2) is not included and can be booked in step 2 of the booking process.
At easyJet, 1 piece of hand luggage (max. 56 x 45 x 25cm including handles and wheels) is allowed. For flights with Jet2, 1 piece of maximum 10kg (max 56cm x 45cm x 25cm incl handles and wheels) is allowed.
What time can I occupy the hotel room?

Hotel rooms are usually ready around 4pm on the day of arrival. You are expected to check out of the rooms by 9am on the day of departure.

Are you still looking for answers to your questions?

My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE