Questions and Answers

Top 5 Questions & Answers!

Do prices include a lift pass?

Yes, all packages include a lift pass, but you can adjust the number of days in Step 1 of the booking process. Within your package the following lift pass is included:

2-night/3-day holiday including 2-day lift pass
3-night/4-day holiday including 2-day lift pass
4-night/5-day holiday including 3-day lift pass
5-night/6-day holiday including 4-day lift pass
6-night/7-day holiday including 5-day lift pass
7-night/8-day holiday including 6-day lift pass

Are transfers included?
No, transfers are not included. You can book a transfer in the first booking step. 

Unfortunately, we cannot offer a transfer if the booking with flights is made within 8 days before departure.

Information about your transfer will be sent to you with your travel documents 10 days before your departure date. All transfers are shared.


How long is a self drive holiday?

When traveling with your own transportation, you can book either 7 days/6 nights or 8 days/7 nights.


What are the advantages of hiring Sunweb equipment in advance?

Hiring ski and/or snowboard equipment offers you several advantages:

  •  Always the newest equipment;
  • No maintenance costs;
  • No hassle with carrying;
  • No value depreciation of your own equipment.
Where can I collect my lift pass?

The collection of the lift passes varies per resort as the destinations have different rules and regulations. In some resorts the lift passes will be collected by the Sunweb rep – further instructions will be on your travel vouchers. In some resorts, you will be able to collect your lift pass from the lift pass desk yourself. Again, the instructions for your destination will be on your travel vouchers.

 

You will be able to read detailed information on the travel vouchers, which you will receive (via email) approximately 10 days before departure. If you have booked a last-minute holiday, we will email you the tickets as soon as you have paid.

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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Do you have a question? You can contact us via the button below.

We kindly ask you to only contact us if you are the main booker.

How can we help?

Our office is currently closed. We will send you an answer within 1 day

Call us

Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

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Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? You can contact us via the button below.

We kindly ask you to only contact us if you are the main booker.

How can we help?

Our office is currently closed. We will send you an answer within 1 day
Call us

Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.