We kindly ask that you do not contact us. We are working methodically by contacting all our customers based on priority regarding both departure date and urgency.
We will adjust the information both in our FAQS and on our website as soon as we receive any updates from local or international authorities which affect a particular holiday destination.
We are currently working hard to help all Sunweb customers, who have been affected by the new measures introduced, in the best possible way. In the interest of our customers and to ensure that this proceeds as smoothly as possible, you will find below information regarding communication with Sunweb Group. We would like to ask for your cooperation and thank you for your patience and understanding.
We will contact you. We contact our customers based on priority regarding both departure date and urgency.
Austria
All holidays up to and including 22 March 2021 are cancelled.
Andorra
All holidays up to and including 22 March 2021 are cancelled.
France
All holidays up to and including 22 March 2021 are cancelled.
Italy
All holidays up to and including 22 March 2021 are cancelled.
Switzerland
All holidays up to and including 22 March 2021 are cancelled.
All other holidays remain unaffected.
We will continue to monitor all developments and follow advice from both GOV UK and international authorities.
Next steps for your affected holiday
We are currently informing all customers impacted by the cancellations via email. Please be assured all our holidays are financially protected.
All affected customers are given the opportunity to rebook their trip. You also have the option to receive the total amount already paid as a credit note that can be used to rebook your holiday to any destination within a year and with a departure date of your choice. It is also possible to cancel your trip free of charge with our Cash Refund Guarantee. You will receive your refund within 14 days.
Call us on 020 3170 8206 (Mon-Fri 9am-5pm).
During your holiday, 24 hour assistance will be available.
Click here to view our adjusted opening hours and exceptions
Call us on 020 3170 8206 (Mon-Fri 9am-5pm).
During your holiday, 24 hour assistance will be available.
Click here to view our adjusted opening hours and exceptions