Questions and Answers

Top 5 Questions & Answers!

What do I need to travel to France?
Warning! If you do not meet the entry requirements your visit will be denied!

(!) All adult UK visitors must present a certificate confirming their full vaccination to be exempt from quarantine upon arrival!

From 18 July, fully vaccinated travellers no longer need to present evidence of a negative COVID-19 test result before travelling. To understand the risks in a country, including the latest COVID restrictions (including for entry), always double check the FCDO Travel Advice for France.

When entering France, you must present a proof of vaccination certificate which confirms full vaccination. If you cannot provide a proof of vaccination, you will need to self-isolate upon arrival in France for 7 days, so you will not be able to go on holiday. There are no alternatives at this point.

Attention! Did you book a holiday to France including flights? Then you will fly to Geneva. Please note you will also need to meet the requirements of Switzerland. You can find more information in our checklist for Switzerland.

All visitors must have:

1. Vaccination certificate
2. A completed ‘sworn statement’

1. Vaccination certificate
- Single shot vaccines (e.g. Johnson & Johnson)
  • You need a vaccination certificate confirming that you have received the full COVID-19 vaccination dosage
  • The certificate must show that you received the dosage of the vaccine more than 4 weeks ago
  • Vaccines for people who have had a history of COVID-19 must show that they have had their (1) injection at least 7 days ago
- Double shot vaccines (e.g. AstraZeneca, Moderna, Pfizer)
  • You need a vaccination certificate confirming that you have received the full COVID-19 vaccination dosage
  • The certificate must show that you received the last dosage of the vaccine more than 7 days ago
Are you travelling with children? Please find more information below.

2. A completed ‘sworn statement’
All visitors must complete a ‘sworn statement’ attesting to the absence of symptoms of COVID-19 infection and contact with a confirmed case of COVID-19. Note: if you booked a holiday to France including flights to Geneva you will also need to fill in the Passenger Locator Form for Switzerland. Check the following FAQ for more information.

Negative COVID test
If you are fully vaccinated and have the certificate you do not need to take an extra test indicating a negative test result anymore. Children over 12 who are not fully vaccinated will need a negative COVID-test. Read more about this below in the children section.

NHS COVID Pass
France will accept the UK’s proof of COVID-19 recovery and vaccination record at the border. Your NHS appointment card from vaccination centres is not designed to be used as proof of vaccination and should not be used to demonstrate your vaccine status.
More details on how to demonstrate your COVID-19 status you can find here.

Entry rules for children
Children aged 11 years old or younger do not need to present a negative test result to travel.
Children aged 12 years old or over who are not fully vaccinated and travelling with a fully vaccinated adult are required to present a negative test result (PCR or antigen). However, they do not need to provide an essential reason for travel, nor do they need to self-isolate on arrival. Note: the PCR- or antigentest must not be older then 24 hours!





Which holidays will take place and which will be cancelled?
Below you can find an overview per destination if your holiday will take place or will be cancelled and until which date we informed our travelers.


Holiday can take place*

Holiday will be cancelled

Informed until departure date: 21 december 2021 (unless stated otherwise below)

Andorra

x




Austria

x
(Up to and including 12 december cannot take place)



Bookings up to and including 12 december

France

x




Italy

x




Switzerland



x



*Please note we always check whether your flight or bus trip are still being carried out or that your accommodation is open. Therefore it is still possible that you receive a message from us that unfortunately your holiday cannot take place.




What do I need to travel to Austria?
Warning! If you do not meet the entry requirements your visit will be denied!

(!) All adult UK visitors must present a certificate confirming their full vaccination or recovery to be exempt from quarantine upon arrival!

To understand the risks in a country, including the latest COVID restrictions (including for entry), always double check the FCDO Travel Advice for Austria.

When entering Austria, you must present a vaccination certificate which confirms full vaccination or recovery. If you cannot provide proof of vaccination or recovery, you will need to self-isolate upon arrival in Austria for 10 days, so you will not be able to go on holiday. There are no alternatives at this point.

Attention! From November 8th there are stricter rules in effect in Austria. Please check the following FAQ.

1. Vaccination certificate
If you provide proof of vaccination, or a medical certificate of full immunization, you do not have to self-isolate or register upon entry.

- Single shot vaccines (e.g. Johnson & Johnson)
  • You need a vaccination certificate confirming that you have received the full COVID-19 vaccination dosage
  •  You must show that you received the vaccine more than 21 but no more than 270 days before arrival. 
- Double shot vaccines (e.g. AstraZeneca, Moderna, Pfizer)
  • You need a vaccination certificate confirming that you have received the full COVID-19 vaccination dosage
  • You must show that you received the vaccine no more than 360 days before arrival. Attention! From December 6th this vaccination certificate will be valid for 270 days!
- Booster shot
  • You need a vaccination certificate confirming that you have received the full COVID-19 vaccination dosage
  • You must show that you received the booster more than 120 days after being fully immunized
  • The booster must not have been given more than 360 days before arrival
2. Recovery from COVID-19
  • You need an official/medical certificate proving a past infection
  • Written in English or German
  • The certificate is valid for 180 days after a COVID-19 infection. Evidence of neutralising antibodies can be no more than 90 days old.
NHS COVID Pass
Austria will accept the UK’s proof of COVID-19 recovery and vaccination record at the border. Your NHS appointment card from vaccination centres is not designed to be used as proof of vaccination and should not be used to demonstrate your vaccine status. More details on how to demonstrate your COVID-19 status you can find here.

Entry rules for children
Children up to the age of 12 do not have to provide a test result if travelling under supervision of an adult. If the accompanying adult has to self-isolate, the child must self-isolate too. 

Children aged 12-18 are exempt from self-isolation and registering if they or the adult travelling with them are exempt from self-isolation, for example through vaccination.


Do I need to pay my remaining balance for my wintersport to Austria?
For all our holidays, the remaining balance of your payment needs to be paid 6 weeks before departure. Due to the lockdown in Austria all our holidays up to and including December 12th cannot take place. Are you going to Austria after December 12th? Then, at this moment, your holiday can continue and we expect you to adhere to the payment terms of 6 weeks before departure. We are closely monitoring the situation and will inform you when these measures will affect your holiday.

We would like to state that under no circumstances you will lose your payment. If Sunweb needs to cancel your holiday because of COVID-19, you will always get the option to rebook or cancel your holiday free of charge. 
Update Switzerland
From November 27th, all travellers arriving from the UK must self-quarantine for 10 days on arrival in Switzerland. This means that holidays to Switzerland cannot take place at the moment.
Note: these measurements do not apply for transiting travellers who wish to travel onward to another country in less than 24 hours. If you booked a holiday to France including flights, you will fly to Geneva and you do NOT need to quarantine. 

Departures up to and including December 14th
We have informed all clients with these new measures. Clients can cancel or rebook their holiday without costs.

Departure after December 14th
We will inform you two weeks before departure if your holiday cannot take place. You can check this FAQ to see until which date we have informed our clients.

Are you still looking for answers to your questions?

My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE