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  3. What are the payment conditions of cruise holidays?

FAQ

What are the payment conditions of cruise holidays?

All cruise holidays
Each cruise line has its own payment terms. These payment conditions are not the same as Sunweb's payment terms and apply when purchasing a cruise holiday.


Payment terms
When booking a cruise holiday you are required to make a down payment of 10%. If you have booked flights via Sunweb, you also pay 100% costs of the flights. 

The moment you book a cruise holiday where the departure is equal to, or within the number of calendar days, of the remaining payment, you are obliged to immediately pay for the cruise holiday in full.


Cruise line
Cruise holiday type
Remaining payment due
MSC CruisesAll holidays42 calender days
Celebrity CruisesGeneral cruises49 calender days

Christmas - and New Year's cruises90 calender days
Costa CruisesAll cruise holidays49 calender days
CunardAll cruise holidays90 calender days
P&O CruisesAll cruise holidays90 calender days
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Sorry that you could not find the answers that you are looking for. Please email info@sunweb.co.uk and one of our agents will reply ASAP.


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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

The waiting time might be a little longer than you would normally expect from us.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

The waiting time might be a little longer than you would normally expect from us.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE