FAQ

Can I change a first name or date of birth?

For most changes you can go to My Sunweb up to 5 days before departure! Here you can easily and quickly change your details online. You will receive an adjusted invoice by e-mail within a few hours for confirmation.

Please note: did you book a holiday including flights? Then you can only request a name or date of birth change via My Sunweb by completing the form that you will find under 'Edit'. Please note that the change may be charged by the airline.

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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets.

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Our office is currently closed. See our opening hours for more information.

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If you have a question, we kindly ask you to only contact us if you are the main booker.

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