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  3. Can I cancel one or more of the people in my booking?

FAQ

Can I cancel one or more of the people in my booking?

If you want to cancel one or more people from your booking, you can request this via your My Sunweb account. Cancellation fees will apply, according to the standard Sunweb Conditions


Your cancellation request will be processed within a week. Please note that only the main booker can submit the partial cancellation request. 


With partial cancellations, the price for the remaining travellers often increases. This is because you will be staying in the room/apartment/chalet with fewer people. These are called additional costs. If the total travel sum ends up being higher than the original booking, we will add a discount so that the total travel sum remains the same (or less). 


If people are cancelled and the entire travel sum has already been paid, the overpaid amount will be transferred to the main booker. The main booker can then transfer the money to the cancelled person(s). If you have (partially) paid for your trip with a credit note Sunweb will reassign this amount to a credit note. Sunweb cannot be held responsible for the settlement of costs between participants.


Please note: if you have booked a holiday including flights, different cancellation conditions apply. If you cancel the holiday, you will have to pay 100% costs for the flights in addition to a percentage of the other costs.

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Sorry that you could not find the answers that you are looking for. Please email info@sunweb.co.uk and one of our agents will reply ASAP.


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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Our office is currently closed. See our opening hours for more information.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Our office is currently closed. See our opening hours for more information.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE