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  3. What are the cancellation conditions of cruise holidays?

FAQ

What are the cancellation conditions of cruise holidays?

Each cruise line has its own cancellation conditions. These cancellation conditions are not the same as Sunweb's general conditions and apply when purchasing a cruise holiday.

The cancellation conditions per cruise line can be found in the overview below. Did you also book flights via Sunweb? Then you also pay 100% cancellation costs for the flight.


Carnival Cruise Line

Early Saver & Super Saver

Up to 56 days before departure: deposit amount

Between 55 and 30 days before departure: 50% of the travel sum

Between 29 and 15 days before departure: 75% of the travel sum

Less than 15 days & no-show: 100% of the travel sum


Pack & Go

All cancellations: 100% of the travel sum


Celebrity Cruises

For cruises up to 4 nights

Up to 75 days before departure: 0% cancellation charges (not applicable with non-refundable bookings)

74 to 61 days before departure: 50% of the travel sum

60 to 31 days before departure: 75% of the travel sum

Less than 31 days before departure and no-show: 100% of the travel sum


For cruises of 5 nights and longer

Up to 90 days before departure: 0% cancellation charges (not applicable with non-refundable bookings)

89 to 75 days before departure: 25% of the travel sum

74 to 61 days before departure: 50% of the travel sum

60 to 31 days before departure: 75% of the travel sum

Less than 31 days before departure and no-show: 100% of the travel sum


Costa Cruises

All cruises (excluding World cruises)

Up to 45 days before departure: £50 per person

44 to 30 days before departure: 25% of the travel sum

29 to 15 days before departure: 50% of the travel sum

14 to 6 days before departure: 75% of the travel sum

Less than 6 days before departure: 100% of the travel sum


World cruises

Up to 270 days before departure: 15% of the travel sum

269 to 90 days before departure: 25% of the travel sum

89 to 30 days before departure: 50% of the travel sum

29 to 10 days before departure: 75% of the travel sum

Less than 10 days before departure: 100% of the travel sum


‘Last Chance’-fare

100% cancellation fee applies, regardless of the time of cancellation.


Cunard


The Cunard Fare and Early Saver-fare

Up to 91 days before departure: deposit amount

Between 90 and 57 days before departure: 50% of the travel sum

Between 56 and 42 days before departure: 60% of the travel sum

Between 41 and 16 days before departure: 75% of the travel sum

Between 15 and 6 days before departure: 90% of the travel sum

From 6 days before departure and no-show: 100% of the travel sum


Saver-fare

100% costs from the booking date.


MSC Cruises

Cruises up to 14 nights (excluding Yacht Club)

Up to 60 days before departure: 30% of the travel sum

59 to 22 days before departure: 40% of the travel sum

21 to 15 days before departure: 60% of the travel sum

14 to 6 days before departure: 80% of the travel sum

Less than 6 days before departure and no-show: 100% of the travel sum


Cruises of 15 nights and longer (excluding Yacht Club and World cruises)

Up to 90 days before departure: 30% of the travel sum

89 to 52 days before departure: 40% of the travel sum

51 to 35 days before departure: 60% of the travel sum

34 to 15 days before departure: 80% of the travel sum

Less than 15 days before departure and no-show: 100% of the travel sum


YACHT CLUB bookings (excluding World Cruises)

Up to 120 days or more before departure: 30% of the travel sum

119 to 90 days before departure: 35% of the travel sum

89 to 60 days before departure: 40% of the travel sum

59 to 30 days before departure: 60% of the travel sum

29 to 15 days before departure: 80% of the travel sum

Less than 15 days before departure and no-show: 100% of the travel sum


World cruises 2024 & 2025

Up to 60 days before departure: 15% of the travel sum

59 to 10 days before departure: 75% of the travel sum

Less than 10 days before departure and no-show: 100% of the travel sum


Princess Cruise Line

Cruises of 5 nights or less

Up to 75 days before departure: 0%

74 to 45 days before departure: deposit

44 to 29 days before departure: 50% of the travel sum

28 to 15 days before departure: 75% of the travel sum

Less than 15 days before departure and no-show: 100% of the travel sum


Cruises of 6 to 24 days

Up to 90 days before departure: 0%

89 to 57 days before departure: deposit amount

56 to 29 days before departure: 50% of the travel sum

28 to 15 days before departure: 75% of the travel sum

Less than 15 days before departure and no-show: 100% of the travel sum


Cruises of 25 days and more

Up to 120 days before departure: 0%

119 to 90 days before departure: deposit amount

89 to 64 days before departure: 50% of the travel sum

63 to 43 days before departure: 75% of the travel sum

Less than 43 days before departure and no-show: 100% of the travel sum


P&O Cruises


Bookings with the Select Price- and Early Saver-fare

Up to 91 days before departure: deposit amount

Between 90 and 57 days before departure: 50% of the travel sum

Between 56 and 42 days before departure: 60% of the travel sum

Between 41 and 16 days before departure: 75% of the travel sum

Between 15 and 6 days before departure: 90% of the travel sum

From 6 days before departure and no-show: 100% of the travel sum


Saver-fare

100% costs from the booking date.





 

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If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

The waiting time might be a little longer than you would normally expect from us.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

The waiting time might be a little longer than you would normally expect from us.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE