FAQ

Does Sunweb offer free cancellation?

Yes, if you have booked a self-drive holiday it is possible to cancel your booking free of charge within 3 days after you booked your holiday. Please note that your departure date must be outside 10 weeks before departure.

Example: if you booked your holiday on Monday, you can cancel your booking free of charge until Thursday 11:59 PM.

Sunweb does not offer free cancellation on:
- Bookings made within 10 weeks before departure
- Cruises
- Flight packages

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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets.

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

The waiting time might be a little longer than you would normally expect from us.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help.

If you have a question, we kindly ask you to only contact us if you are the main booker.

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