Here you can find the current information about travelling during COVID-19, including destination updates and what to expect this winter. 

Hotel Font d'Argent

In the middle of the picturesque town of Canillo, you will find the comfortable Hotel Font d’Argent Canillo. All rooms are modern and spacious and have a private bathroom.

For a fee, you can use the excellent wellness. Enjoy the hot tub, Turkish steam bath or Finnish saunas here. The hotel restaurant is located in an inviting open space with lots of natural light. The restaurant serves a selection of simple dishes prepared with fresh products.

  • In the centre
  • Close to the slopes
  • Wellness facilities

Room types

double room general
for 2 persons
  • surface circa 23m²
  • No balcony or terrace
  • Air conditioning (can be arranged individually)
  • Heating (can be arranged individually)
  • Mini bar (not filled)
  • Television (flat screen, satellite television)
  • Telephone
  • bathroom with: bath or shower, sink, toilet, hair dryer, make-up mirror, bath slippers
  • baby cot: on request (free of charge) (to be mentioned at reservation)
  • place in car park: circa 13,00 € per unit per night (to be paid at resort)
  • wireless internet available in public area: (free of charge)
  • wireless internet available in the room: (free of charge)

Boardtype

The half-board consists of:

- Breakfast buffet

- Dinner Buffet

Half board

Location and surroundings

distance to centre: approx. 0 metres
distance to bus stop approx. 20 metres
distance to ski piste approx. 100 metres
distance to ski lift approx. 100 metres

Map

Facilities

General Information
  • Total number of rooms: 75
  • Total number of buildings: 1
  • Class: general
  • Reception (open 24 hours)
  • Elevator (number: 1)
  • Parking garage (upon availability)
  • wireless internet internet in public area (free of charge), in the room (free of charge), at the reception (free of charge)
  • Bed linen included
  • Bath towels included
  • Cleaning room 1 time per day
  • Pets not allowed
  • baby cot: on request (free of charge) (to be mentioned at reservation)
  • wireless internet available in public area: (free of charge)
  • wireless internet available in the room: (free of charge)
Optional facilities
  • place in car park: circa 13,00 € per unit per night (to be paid at resort)
Restaurant/bar
  • Food establishment: Restaurant (number: 1)
  • Drinking establishment: Bar number: 1
Children
  • Cot
  • Children's playing area
Spa facilities
  • spa with:, open from 12:00 till 20:00 o'clock, (entrance fee): sauna, turkish steam bath, hot tub, ice baths, swimming pool (heated), massage (added costs), beauty treatments (added costs)

There may have been changes in Covid-19 services and facilities between the time of booking and upon departure. All measures are subject to change and therefore no rights can be derived from them.

Canillo

Canillo is located about 7 kilometers north of the larger Encamp and falls under the Grandvalira ski area. The Montau River divides the place into two parts. The village itself is small in scope, but has plenty to offer. You will find cozy shops, a bar and restaurants here. We recommend the Palau de Gel, an Olympic complex with an ice rink, restaurant and children's playground.

Location and surroundings

distance to centre: approx. 0 metres
distance to bus stop approx. 20 metres
distance to ski piste approx. 100 metres
distance to ski lift approx. 100 metres

Grandvalira

Grandvalira is a real paradise for enthusiasts. There are peaks that reach above 2800 meters and have 210 kilometers of slopes. The ski resorts of Grau Roig and Soldeu are interconnected, making the Grandvalira area the largest ski area in Southern Europe. With 300 sunny days a year Grandvalira is also of the sunniest areas in Europe.

Beginners and children are fond of Canillo, where there is mostly peaceful, blue runs. El Tarter other hand, is a true paradise for the real cracks. After a few hours on the slopes will you still not be confident? Choose the wide slopes in Soldeu where you will have the space. This does not mean that this part of the ski area is only suitable for beginners, because some of the most extreme sections of Grandvalira are also found here. Grau Roig is the most unspoilt part of the ski area. The views are truly spectacular here. The slopes offer something for everyone, and for children there is a nice snow track in the woods. Pas de la Casa has a high altitude (almost as high as Val Thorens in the French Alps). With a wide variety of wide blue, red and black runs, you should not skip this section. Whether you are a novice or an advanced skier, you will sure find something in Grandvalira, judging by the quality of the snow and the wide, varied pistes! The experienced skiers can really enjoy themselves here. The lowest point of this area is actually not low, at about 1700 meters.

Is there more to do in Grandvalira something? Yes! A drink in a very special place is highly recommended: the Igloo Bar Grandvalira Pla de les Pedres at Grau Roig. Rent a dog sled, take a thrilling ride on a snowmobile or take a beautiful walk on snowshoes. Tubing, snow buggies, four fun parks and helicopter skiing, all of these activities are within your reach!

After a long day out in the snow, there is still plenty to do. There are several restaurants, bars and cafes in which to find the beautiful slopes directly. You can even enjoy tapas on the slopes in the Red Chill Out & Tapas Bar in El Tarter. On the lounge terrace, you can relax in a hammock and listen to the DJs.

Grandvalira

  • Largest ski area in the Pyrenees
  • Excellent snow security
  • Varied ski area

Travel information relating to the Coronavirus 

This information has been carefully compiled by Sunweb based on information provided by the local authorities. Since the measures mentioned are subject to constant change, no rights can be derived from this and Sunweb accepts no liability for any damage resulting from the use of this information.

Current Status: Negative travel advice until the 20 November 2020.

Regulations per destination

Distance required in public areas (in metres)
Yes
1.5 metres.
Mouth Mask
Yes
The use of a mouth mask (8+) is not mandatory in public spaces and on urban roads. The use of a mouth mask is mandatory in enclosed public premises such as bars, restaurants, shops and cultural establishments, among others.
Required documentation before arrival
Yes

Tourists over the age of 6 years old who stay 3 or more nights in the country must have a vaccination, recovery or test certificate, which they must provide at their accommodation, or present to the public authorities.

French, Spanish and Portuguese citizens are exempted from having / showing these certificates.

All citizens coming from other countries considered as a "green zone" (EU 2020/1475), will also be exempt from having and / or presenting a certificate. As well as citizens from countries with a test quota equal to / or over 5,000 tests per week per 100,000 inhabitants and a degree of positive cases of less than 5%.

 

CERTIFICATE ACCEPTED:

A. Vaccination certificates issued by the competent authorities of the country of origin at least 14 days after the date of administration of the last dose of the complete vaccination schedule with a vaccine approved by the European Medicines Agency (EMA), the World Health Organization (WHO) or a regulatory authority.

B. Certificate of negative results for a PCR or TMA SARS-CoV-2 diagnostic test, performed within 72 hours prior to arrival in the Principality of Andorra.

C. Certificate with negative result for a SARS-CoV-2 rapid antigen diagnostic test, performed within 48 hours before arrival at the residence.

D. Recovery certificate issued by the competent authority or medical service at least 11 days after the first positive TMA or PCR test. This certificate is valid for 180 calendar days from the date the sample was taken for this TMA or PCR test.

The supporting document must be the original, it can be written in Catalan, Spanish, French and / or English and can be sent either in paper or electronic format.

Covid test on destination at arrival
No
Required documentation on destination to return home (measure destination)
No
Required documentation on destination to return home (measure home country)
N/A
Quarantaine after arrival on destination
No
Max persons together outdoors
Yes
Max. 10 persons
Allowed to share a room with someone outside your household?
No
Certain hours not allowed to be outside, curfew
No
Restaurants
Open
Restaurants are open between 11.30 AM to 4.30 PM and from 7 PM to 1 AM, and takeaway service outside these hours. No more than 8 people are allowed indoor and 10 in outdoor spaces may sit at each table, unless they are from the same household. Establishments must keep a record of their customers.
Bars / Apres-ski
Open
Service in bars and cafés is restricted until further notice, with the following measures in place: The establishments may offer indoor and outdoor table service uninterruptedly from 7:00 am until 01:00 am. Customers must a mouth mask whenever they are not eating or drinking. Establishments must keep a record of their customers. The maximum number of people per table is 8 indoor and 10 in outdoor spaces, unless they are from the same household.
Club/Nightlife
Closed
Supermarkets and pharmacies
Open
Activities, attractions & sights
Open
Many facilities have applied additional measures, according to their specific characteristics.
Events open air or indoor
Yes
Max. 50 persons
Transfer
Yes
Public transport / taxi / skibus
Yes
Slopes
Closed
Skilifts
Closed
Ski rental
Closed
Ski lessons
No
Wellness
Open
Additional measures per ski region
No
Good to know
The Andorran, Spanish and French authorities have taken no measures to close the borders and movement into the country. The Government of Andorra is therefore currently applying no restrictions on entering the country, nor on the movement of people and vehicles around its territory.

Practical information

Capital:
The capital is Andorra la Vella.

Language:
The official language is Catalan. Besides Catalan, Spanish and French is widely spoken.

Time:
There is no difference with the UK.

Currency:
The official currency is the euro .

Voltage:
The voltage is 230 volts.

Travel documents:
You must have a valid passport or a valid ID.

Telephoning:
UK mobile phones work in Andorra. To call from UK to Andorra, first dial the country code 00376 and then the area code without zero and then the phone number. From Andorra to the UK the country code 0044.

Emergency number:
The national emergency number is 112.

Traveling by car:
The national roads are passable. The highways in Andorra have tolls. In France, the majority of motorways have tolls. Andorra has no general duty to winter tires. However, on some routes snow chains or snowtires are required. This is indicated by signs. Information about the use of snow chains and snow tires can be obtained from the ANWB.

In a breakdown or accident, it is mandatory that all road users wear a reflective vest. The warning triangle should be placed no more than 1 metre from the edge of the road. Make sure the warning triangle is placed behind the vehicle that has broken down or behind the accident, it is also required that you put on your hazard lights.

Food and drink
:
In Andorra there is something for everyone. There is a lot of fish eaten and both Spanish and French dishes are served here often.

Tipping:
Giving a tip of around 5% in bars and restaurants is common practice.

Hours:
The shops are open from 09:00 to 20:00 Monday to Friday. On Sunday the shops are open until 19:00. Some shops are closed in the afternoon between 13:00 and 15:00. Stores in smaller towns close before the afternoon and are closed on Sundays .

Holidays:
- Mary Immaculate Conception: December
- Christmas: 25 and December 26
- New Year: January 1
- Epiphany: January 6
- Carnival Sunday: March
- Constitution Day: March

Safety:
Wearing a helmet in Andorra is not mandatory but is strongly recommended (especially for children). In a ski class wearing a helmet is mandatory.

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Flight information

Sunweb offers flights and transfers packages to this resort. You can select which airport you wish to travel from in the PRICES AND BOOKING tab above. It is possible to select different flight departure and arrival times in Step 2 of the booking process.

All Sunweb flights are booked with EasyJet. Hold luggage and ski equipment as luggage are NOT included in your package price. This can be added as an extra in Step 2 of the booking process. The price of luggage varies, as per Easyjets policies. All flight bookings include one cabin bag per person (maximum size of 56 x 45 x 25cm; including handles and wheels).

Please read more about the luggage rules and regulations on EasyJet’s website. When making a flights booking with Sunweb, you are also agreeing to EasyJet’s Terms and Conditions.

Transfers:

Return airport transfers are included in your package price when booking a flight package with Sunweb. These however can be removed in Step 2 of the booking steps if you would like to add in a hire car or seek an alternative travel arrangement. All transfers are shared transfers to and from your accommodation and the airport.

Due to the nature of shared transfers, there may be a wait time at the airport before your departure. This can be up to 1.5 hours. Please note that there will NOT be a Sunweb rep waiting for you at the airport as the transfer is managed by a partner. All information regarding the transfer (meeting point, departure times etc) will be explained on your travel documents that are sent to you 14 days before departure. The transfer will drop you off in the resort area; you may have not be dropped exactly outside your accommodation.

Departure from the UK:

Please ensure that you are not late and have checked in online before arriving at the airport. In addition to checking in online, you will have to enter your passport information. This is called API (advanced passenger information) and you will receive instructions from Sunweb after you have booked the holiday.

Arrival on Resort:

If you are planning on checking in late on your arrival day, it is almost always possible to get into your hotel or apartment. However, it is very important that this is arranged in advance. You will receive your travel documents two weeks before your departure, and this will include instructions on how to arrange your late arrival and collection of the key.

Please Note:

Once you agree to Sunweb’s Term’s and Conditions you are legally obliged to pay for the holiday and any cancellation fees that may apply.

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Lift pass, lessons and material

Your booking will indicate for which days the ski pass is valid(e.g. Sunday to Friday). If you want to enter the lift pass on a different day than indicated in the booking steps, you have to contact our contact centre by telephone and the booking can be adjusted. Once at the location it is not possible to enter the lift pass on another day. An extension of the lift pass can often be booked extra; the price for this can be found in the further process of the booking steps. The discount for ''no lift pass'' can also be found in the booking process. 

The lift pass for the Grandvalira area includes a free Covid-19 insurance. It concerns the basic insurance. More information about this insurance can be found at:

https://www.grandvalira.com/en/free-covid-19-insurance

Discounts:

The ski pass for children aged up to and including 11 is free (on presentation of proof of identity). Children from 12 to 17 years old receive a discount on the ski pass. You will find these discounts in the calculation of your travel sum.

Pay attention:

For seniors from 65 to 69 years old reduced rates apply on site, for seniors from 70 years the ski pass is free (on presentation of proof of identity). We recommend that you purchase your ski pass at your destination and select "no ski pass" when booking. For anyone up to the age of 65 it is cheaper to order the ski pass directly when booking.

The above surcharges and discounts are only valid when booking. Different rates are applied on site.

The lessons cannot be booked in advance. You can arrange this yourself on site.
You can specify ski and snowboard rental directly at the time of booking.
A ski helmet is included for children up to 10 years.

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