Here you can find the current information about travelling during COVID-19, including destination updates and what to expect this winter. 

Hotel Ski Plaza

Hotel Ski Plaza in Canillo has everything you could want for your ski holiday. In the vicinity of the hotel, you can find a selection of shops and cosy restaurants. The ski lift is also approximately 300 meters from the hotel. If you want to explore a different ski area, you can reach these places from the ski bus stop which stops directly in front of the hotel. When you return to the hotel, the beautiful wellness centre is a must. Here you will find a sauna, solarium and jacuzzi that can be used free of charge. There is even a fitness hall opposite the complex and for the little ones a play corner. You will be welcomed by the Hotel Ski Plaza team with open arms!
  • Wellness center
  • In the centre
  • Close to the slopes

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Location and surroundings

There may have been changes in Covid-19 services and facilities between the time of booking and upon departure. All measures are subject to change and therefore no rights can be derived from them.

Canillo

Canillo is located about 7 kilometers north of the larger Encamp and falls under the Grandvalira ski area. The Montau River divides the place into two parts. The village itself is small in scope, but has plenty to offer. You will find cozy shops, a bar and restaurants here. We recommend the Palau de Gel, an Olympic complex with an ice rink, restaurant and children's playground.

Location and surroundings

Grandvalira

Grandvalira is a real paradise for enthusiasts. There are peaks that reach above 2800 meters and have 210 kilometers of slopes. The ski resorts of Grau Roig and Soldeu are interconnected, making the Grandvalira area the largest ski area in Southern Europe. With 300 sunny days a year Grandvalira is also of the sunniest areas in Europe.

Beginners and children are fond of Canillo, where there is mostly peaceful, blue runs. El Tarter other hand, is a true paradise for the real cracks. After a few hours on the slopes will you still not be confident? Choose the wide slopes in Soldeu where you will have the space. This does not mean that this part of the ski area is only suitable for beginners, because some of the most extreme sections of Grandvalira are also found here. Grau Roig is the most unspoilt part of the ski area. The views are truly spectacular here. The slopes offer something for everyone, and for children there is a nice snow track in the woods. Pas de la Casa has a high altitude (almost as high as Val Thorens in the French Alps). With a wide variety of wide blue, red and black runs, you should not skip this section. Whether you are a novice or an advanced skier, you will sure find something in Grandvalira, judging by the quality of the snow and the wide, varied pistes! The experienced skiers can really enjoy themselves here. The lowest point of this area is actually not low, at about 1700 meters.

Is there more to do in Grandvalira something? Yes! A drink in a very special place is highly recommended: the Igloo Bar Grandvalira Pla de les Pedres at Grau Roig. Rent a dog sled, take a thrilling ride on a snowmobile or take a beautiful walk on snowshoes. Tubing, snow buggies, four fun parks and helicopter skiing, all of these activities are within your reach!

After a long day out in the snow, there is still plenty to do. There are several restaurants, bars and cafes in which to find the beautiful slopes directly. You can even enjoy tapas on the slopes in the Red Chill Out & Tapas Bar in El Tarter. On the lounge terrace, you can relax in a hammock and listen to the DJs.

Grandvalira

  • Largest ski area in the Pyrenees
  • Excellent snow security
  • Varied ski area

Travel information relating to the Coronavirus 

This information has been carefully compiled by Sunweb based on information provided by the local authorities. Since the measures mentioned are subject to constant change, no rights can be derived from this and Sunweb accepts no liability for any damage resulting from the use of this information.

Current Status: Negative travel advice until the 20 November 2020.

Regulations per destination

Important information regarding mandatory documentation
Yes
Read the FAQ page here
Distance required in public areas (in metres)
Yes
1.5 metres.
Mouth Mask
Yes
The use of a mouth mask is mandatory in public areas (from 8 years).
Max persons together outdoors
Yes
Max. 10 persons
Allowed to share a room with someone outside your household?
Yes
Certain hours not allowed to be outside, curfew
No
Restaurants
Open
Restaurants are open between 11.30 AM to 4.30 PM and from 7 PM to 1 AM, and takeaway service outside these hours. No more than 8 people are allowed indoor and 10 in outdoor spaces may sit at each table, unless they are from the same household. Establishments must keep a record of their customers. You may be asked to show your QR code.
Bars / Apres-ski
Restricted
Restaurants are open between 11.30 AM to 4.30 PM and from 7 PM to 1 AM, and takeaway service outside these hours. No more than 8 people are allowed indoor and 10 in outdoor spaces may sit at each table, unless they are from the same household. Establishments must keep a record of their customers. You may be asked to show your QR code.
Club/Nightlife
Closed
Supermarkets and pharmacies
Open
Mouth mask required
Activities, attractions & sights
Open
Each activity / attraction has its own limitations.
Events open air or indoor
Yes
Max. 50 persons
Transfer
Yes
Mouth mask required
Public transport / taxi / skibus
Yes
Mouth mask required
Slopes
Open
Skilifts
Open
Ski rental
Yes
Ski lessons
Yes
Private lessons are available for groups of people who are in a Covid "bubble" together. You can take ski lessons with up to 10 people, all of whom are in the same Covid "bubble". The teacher will adapt the class to the least experienced student. In Soldeu, El Tarter and Canillo. In Pas de la Casa, Grau Roig and Encamp is a max. of 6 people. Vallnord: Private lessons only.
Wellness
Open
Additional measures per ski region
No

Practical information

Capital:
The capital is Andorra la Vella.

Language:
The official language is Catalan. Besides Catalan, Spanish and French is widely spoken.

Time:
There is no difference with the UK.

Currency:
The official currency is the euro .

Voltage:
The voltage is 230 volts.

Travel documents:
You must have a valid passport or a valid ID.

Telephoning:
UK mobile phones work in Andorra. To call from UK to Andorra, first dial the country code 00376 and then the area code without zero and then the phone number. From Andorra to the UK the country code 0044.

Emergency number:
The national emergency number is 112.

Traveling by car:
The national roads are passable. The highways in Andorra have tolls. In France, the majority of motorways have tolls. Andorra has no general duty to winter tires. However, on some routes snow chains or snowtires are required. This is indicated by signs. Information about the use of snow chains and snow tires can be obtained from the ANWB.

In a breakdown or accident, it is mandatory that all road users wear a reflective vest. The warning triangle should be placed no more than 1 metre from the edge of the road. Make sure the warning triangle is placed behind the vehicle that has broken down or behind the accident, it is also required that you put on your hazard lights.

Food and drink
:
In Andorra there is something for everyone. There is a lot of fish eaten and both Spanish and French dishes are served here often.

Tipping:
Giving a tip of around 5% in bars and restaurants is common practice.

Hours:
The shops are open from 09:00 to 20:00 Monday to Friday. On Sunday the shops are open until 19:00. Some shops are closed in the afternoon between 13:00 and 15:00. Stores in smaller towns close before the afternoon and are closed on Sundays .

Holidays:
- Mary Immaculate Conception: December
- Christmas: 25 and December 26
- New Year: January 1
- Epiphany: January 6
- Carnival Sunday: March
- Constitution Day: March

Safety:
Wearing a helmet in Andorra is not mandatory but is strongly recommended (especially for children). In a ski class wearing a helmet is mandatory.

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Flight information

You fly with easyJet or Jet2 to Barcelona. This flight takes approximately 2 hours and 8 minutes. Meals and drinks are not included during the flight.

 

Departures from regional airports

Please note that with departure and/or arrival from a regional airport you may have a stopover on the outward and/or return journey.

 

Transfer

The transfer is included in the tour price. The average transfer time to Canillo is approximately 3.5 hours. You are allowed to bring the following standard luggage: 1 bag/suitcase per person & 1 ski/snowboard bag per person. Other extra luggage is always on request.

In step 2 of the booking you can also choose "no transfer". You will receive a discount for this. You can see the amount of the discount in step 2 of the booking. For additional information about the transfer click here.

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Lift pass, lessons and material

Your booking will indicate for which days the ski pass is valid(e.g. Sunday to Friday). If you want to enter the lift pass on a different day than indicated in the booking steps, you have to contact our contact centre by telephone and the booking can be adjusted. Once at the location it is not possible to enter the lift pass on another day. An extension of the lift pass can often be booked extra; the price for this can be found in the further process of the booking steps. The discount for ''no lift pass'' can also be found in the booking process. 

The lift pass for the Grandvalira area includes a free Covid-19 insurance. It concerns the basic insurance. More information about this insurance can be found at:

https://www.grandvalira.com/en/free-covid-19-insurance

Discounts:

The ski pass for children aged up to and including 11 is free (on presentation of proof of identity). Children from 12 to 17 years old receive a discount on the ski pass. You will find these discounts in the calculation of your travel sum.

Pay attention:

For seniors from 65 to 74 years old reduced rates apply on site, for seniors from 75 years the ski pass is free (on presentation of proof of identity). We recommend that you purchase your ski pass at your destination and select "no ski pass" when booking. For anyone up to the age of 65 it is cheaper to order the ski pass directly when booking.

The above surcharges and discounts are only valid when booking. Different rates are applied on site.

The lessons cannot be booked in advance. You can arrange this yourself on site.
You can specify ski and snowboard rental directly at the time of booking.
A ski helmet is included for children up to 10 years.

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