Here you can find the current information about travelling during COVID-19, including destination updates and what to expect this winter. 

Hotel Alpenjuwel Residenz

Hotel Alpenjuwel Residenz is close to the Serfaus slopes, making it easy to discover the whole area of Serfaus, Fiss and Ladis. Hotel Alpenjuwel Residenz is the annex to the Hotel Alpenjuwel and you can choose to stay in an apartment or a room. All rooms and apartments are modern and tastefully decorated!
  • Stay in an attractive room or apartment
  • Just a few steps from the ski lift
  • Enjoy the authentic atmosphere

Room types

double room standard type
for 2 till 3 persons
  • surface circa 25m²
  • 1 x single bed
  • 1 double bed
  • Heating
  • Television
  • Telephone
  • bathroom with: shower, toilet, bath robe, bath slippers
  • baby cot: (free of charge)
  • children's chair in the room: (free of charge)
  • tourist tax: for all guests with age up from 16 year circa 2,60 € per person per night (to be paid at resort, obligated)
double room general
for 2 persons
  • surface circa 25m²
  • 1 x single bed
  • 1 double bed
  • Heating
  • Television
  • Telephone
  • bathroom with: shower, toilet, bath robe, bath slippers
  • baby cot: (free of charge)
  • children's chair in the room: (free of charge)
  • tourist tax: for all guests with age up from 16 year circa 2,60 € per person per night (to be paid at resort, obligated)

Boardtype

Breakfast

Tip!

Smoking is prohibited throughout the property.

Location and surroundings

distance to centre: approx. 200 metres
distance to Airport approx. 95 kilometres
distance to train station Landeck approx. 28 kilometres
distance to ski piste approx. 500 metres
distance to ski lift approx. 500 metres

Map

Facilities

General Information
  • Official classification: 4 stars
  • Class: general
  • Modern equipped accommodation
  • Reception
  • Breakfast area
  • Parking garage
  • Parking
  • baby cot: (free of charge)
  • children's chair in the room: (free of charge)
Mandatory additional costs
  • tourist tax: for all guests with age up from 16 year circa 2,60 € per person per night (to be paid at resort, obligated)
Restaurant/bar
  • Drinking establishment: Bar
Children
  • Cot
  • Children's chair
  • Children's playing area
  • Creche (added costs)
Spa facilities
  • Spa with: (free access): sauna, infra red cabin, relax area, massage (added costs)
  • Gym

There may have been changes in Covid-19 services and facilities between the time of booking and upon departure. All measures are subject to change and therefore no rights can be derived from them.

Serfaus

Serfaus is the largest village of the trio Serfaus, Fiss and Ladis. To get here, you will drive up a winding road and welcomed at the entrance of the resort. Soon, you will forget about everything back at home as you start your holiday.

They try and limit the number of cars around the village therefore, you can drive in an out on arrival/departure days but not during the week without specific purpose. This is all to keep the charm and character of the town center, all in the name of a perfect winter holiday! Although the distances between things are not too far, there is a village railway/metro that takes you to the ski area and back. Serfaus is well-known as a brilliant family area. There is a fantastic area called "Kinderschneealm" where your little ones will make friends and become expert skiers at the same time! This resort is charming and traditional with bell towers and authentic town center, but the rest of the facilities are modern and faultless.

While this is a perfect place to come with the family, Serfaus is perfect for those who are looking for some après-ski! The main street is lively, with an assortment of restaurants and bars. Overall, this is a lovely place with a perfect blend between Austrian charm and modern facilities.

Location and surroundings

distance to centre: approx. 200 metres
distance to Airport approx. 95 kilometres
distance to train station Landeck approx. 28 kilometres
distance to ski piste approx. 500 metres
distance to ski lift approx. 500 metres

Serfaus-Fiss-Ladis

Serfaus-Fiss-Ladis is near, near the Swiss and Italian borders  with no shortage of sunshine.. Since 1999 the area has undergone extensive development and now has more than 212 km of skiing fun for the entire family to enjoy. The slopes extend to an altitude of 2,820 meters and are tailored to suit all levels of skiing abilities. Experienced skiers can head straight to the Abfahrten Obere Scheid and Masnerkopf, while beginners will feel more comfortable on the slopes around the Mittleren Sattelkopf . There are more than 200 sunny days here per year, so pack the sun cream and get ready for spectacular views.

 

There are numerous snow cannons to ensure perfect snow conditions. Serfaus-Fiss-Ladis is known as the most family-friendly ski resort in the Alps. This is largely due to the numerous child care facilities, great ski schools and play areas. On the other hand, the après-ski scene is less extensive than in Tyrolean ski resorts. However, there are plenty of options available for those who are interested in celebrating a successful day on the pistes.

Travel information relating to the Coronavirus 

This information has been carefully compiled by Sunweb based on information provided by local authorities. Since  measures mentioned are subject to constant change, no rights can be derived from this and Sunweb accepts no liability for any damage resulting from the use of this information.

Regulations per destination

Important information regarding mandatory documentation
Yes
Read the FAQ page here
Distance in public areas (in metres)
No
Mouth mask
Yes
An FFP2 mouth mask is mandatory in all areas where a mouth mask is mandatory or recommended. An FFP2 mask is mandatory for everyone in the grocery store, bank, post office, public transport, pharmacy. In other stores, an FFP2 mask is not mandatory (but recommended) if you have been vaccinated / recovered from Covid-19. An FFP2 mask is also mandatory for everyone in the ski lift.
Max persons together outdoors
No
From 100 people, the rule applies that people must meet 1 of the 3 requirements (vaccinated, tested or recovered from Corona)
Allowed to share a room with someone outside your household?
Allowed
Curfew
Yes
00:00 AM to 05:00 AM
Restaurants
Open

The following rules apply to restaurant visits: Vaccinated / tested / restored rule (3-G). Obligation to register when picking up ordered food and drinks, mouth mask must be worn indoors.

In places where no or usually no seats are allocated (especially bars, clubs and discos), the operator must ensure that 75% of the capacity of the location (available space) is not exceeded.

Bars / Apres-ski
Open

The following rules apply to restaurant visits: Vaccinated / tested / restored rule (3-G). Obligation to register when picking up ordered food and drinks, mouth mask must be worn indoors.

In places where no or usually no seats are allocated (especially bars, clubs and discos), the operator must ensure that 75% of the capacity of the location (available space) is not exceeded.

Club/Nightlife
Open
Entry is only possible when you are vaccinated against Covid-19 or tested with a PCR Test.
Supermarkets and pharmacies
Open
From kl. 05.00 - midnight it is mandatory to use a normal mouth mask.
Activities, attractions & sights
Open
Theater, cinema, spa, thermal baths and saunas are open again. Access to cultural institutions such as museums, libraries and archives is permitted. Each visitor must have 10 m² available. The following applies to the visit: Wear a mouth mask in closed areas.
Events open air or indoor
Allowed

Events with 100 people or more must be registered with the district boards and events with 500 people or more require a permit. In addition, a preventive concept must be developed and implemented with a total of 100 participants and a COVID19 officer must be appointed.

The following applies to visitors:

For events with more than 100 participants, the 3-G rule applies.

Transfer
N/A
Public transport / taxi / skibus
Available
Obligated to wear a mouth mask.
Slopes
Open
Skilifts
Open
Visitors to the ski lifts must wear an FFP2 mask since September 15, 2021. Admission must be checked when tickets are sold. Visitors must always have valid proof with them and be able to show it in connection with random checks.
Ski rental
Closed
Ski lessons
No
Wellness
Open
Additional measures per ski region
No

Practical information

Capital:

The capital is Vienna.

Language:

The official language is German but English is widely spoken as well.

Time:

There is one hour time difference with the UK (GMT+1).

Money:

The official currency is the Euro.

Tipping:

It is customary in Austria to tip between 5% and 10% in bars and restaurants.

Food & Drink:

Austria is known for its Vienna Schnitzels and Glühwein. Tap water is safe for drinking.

Opening times shops:

Shops are usually open from Monday until Friday from 09.00 AM to 18.00 PM (some shops close during the afternoon). Most shops are closed on Sunday.

Travelling by car:

Snow chains are obligatory in the Alps. You need a toll permit for the motorways in Austria. You can buy the permit at the AA in the UK or in Austria at the major border crossings. The European Commission advises you to wear a safety reflector jacket in the event of a break down or accident. This vest can be purchased from the AA in the UK as well.

Voltage:

The voltage is 230 volt.

Mobile telephone:

UK mobile phones work in Austria as well.

Travel documents:

You need to be in the possession of a valid passport to travel to Austria.

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Flight information

Sunweb offers flights and transfers packages to this resort. You can select which airport you wish to travel from in the PRICES AND BOOKING tab above. It is possible to select different flight departure and arrival times in Step 2 of the booking process.

All Sunweb flights are booked with EasyJet. Hold luggage and ski equipment as luggage are NOT included in your package price. This can be added as an extra in Step 2 of the booking process. The price of luggage varies, as per Easyjets policies. All flight bookings include one cabin bag per person (maximum size of 56 x 45 x 25cm; including handles and wheels).

Please read more about the luggage rules and regulations on EasyJet’s website. When making a flights booking with Sunweb, you are also agreeing to EasyJet’s Terms and Conditions.

Transfers:

Return airport transfers are included in your package price when booking a flight package with Sunweb. These however can be removed in Step 2 of the booking steps if you would like to add in a hire car or seek an alternative travel arrangement. All transfers are shared transfers to and from your accommodation and the airport.

Due to the nature of shared transfers, there may be a wait time at the airport before your departure. This can be up to 1.5 hours. Please note that there will NOT be a Sunweb rep waiting for you at the airport as the transfer is managed by a partner. All information regarding the transfer (meeting point, departure times etc) will be explained on your travel documents that are sent to you 14 days before departure. The transfer will drop you off in the resort area; you may have not be dropped exactly outside your accommodation.

Departure from the UK:

Please ensure that you are not late and have checked in online before arriving at the airport. In addition to checking in online, you will have to enter your passport information. This is called API (advanced passenger information) and you will receive instructions from Sunweb after you have booked the holiday.

Arrival on Resort:

If you are planning on checking in late on your arrival day, it is almost always possible to get into your hotel or apartment. However, it is very important that this is arranged in advance. You will receive your travel documents two weeks before your departure, and this will include instructions on how to arrange your late arrival and collection of the key.

Please Note:

Once you agree to Sunweb’s Term’s and Conditions you are legally obliged to pay for the holiday and any cancellation fees that may apply.

Traveler Type

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Lift pass, lessons and material

In step 2 of the booking process it is indicated for which days the lift pass is valid. If you want to use the ski lift on a different day than indicated in step 2 of the booking process, please contact our contact centre by telephone. It is not possible to change the days of the lift pass once you have arrived at the destination. If you wish to extend the lift pass, it can often be booked as an extra. The price for extending the lift pass can be found in step 2 of the booking. If you choose “no lift pass”, the discount can also be found in step 2 of the booking process.

DiscountsChildren born on or after 1/1/2016 are entitled to a free lift pass.  Children born between 01-01-2003 and 31-12-2015 and seniors born before 31-12-1956 will get a discount on their lift pass. These discounts can be found in the calculation of your fare, in step 3 of the booking process.

DepositA deposit of around €5 is required when collecting your lift pass, this will be reimbursed once you return the lift pass.

The discounts mentioned above are only valid when booking through Sunweb. At the destinations other rates may apply.

It is best to arrange your ski lessons via one of the local shops in Serfaus.
It is best to arrange your ski hire through one of the local shops in Serfaus.

Bronze

This material is ideal for beginners and intermediate skiers and snowboarders. This material is particularly agile, so it makes turning and breaking easy. Parallel skiing is also possible with these skis.

Silver

This is ideal material for intermediate skiers and snowboarders. The material is agile, but also suitable to cut corners sharp. Even at high speeds these skis provide great performance.

Gold

These skis and snowboards are made of high quality material, and are perfect for experienced skiers. This comfortable material is suitable on all track types and snow conditions.

Diamond

These are high performance skis and snowboards with the latest technology, and are suitable for the most experienced skiers.

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