Here you can find the current information about travelling during COVID-19, including destination updates and what to expect this winter. 

Hotel Alpenruh

This is a four-star accommodation, located in one of the best ski destinations in Austria. The hotel is close to the centre of Serfaus, which is a small town that has everything you need while on holiday. The rooms are spacious amd comfortable. The Hotel Alpenruh is a perfect place to discover the 180 km of pistes in Serfaus / Fiss / Ladis. Serfaus is a car-free village but has a unique village metro, which means you can get from A to B without any fuss.
  • Near center of Serfaus
  • Unique village metro
  • Delicious meals

Room types

double room type A
for 2 persons
  • surface circa 28-32m²
  • 1 double bed
  • non-smoking rooms
  • television
  • radio
  • telephone
  • bathroom with: bath, sink, toilet, hair dryer, make-up mirror
  • parking garage available: circa 10,00 € per day (to be paid at resort)
  • tourist tax: for all guests with age up from 16 year circa 2,60 € per person per night (to be paid at resort, obligated)
  • pets, excl. food: circa 12,00 € per day (to be mentioned at reservation, to be paid at resort)
  • place in car park: (free of charge)
  • baby cot: for all guests with age up to 2 (incl.) year 20,00 € per night
  • safe available in the room: (free of charge)
double room type II
for 2 till 4 persons
  • surface circa 22m²
  • 2 x single bed
  • 1 double bed
  • Non-smoking rooms
  • Television
  • Radio
  • Telephone
  • bathroom with: bath, sink, toilet, hair dryer, make-up mirror
  • parking garage available: circa 10,00 € per day (to be paid at resort)
  • tourist tax: for all guests with age up from 16 year circa 2,60 € per person per night (to be paid at resort, obligated)
  • pets, excl. food: circa 12,00 € per day (to be mentioned at reservation, to be paid at resort)
  • place in car park: (free of charge)
  • baby cot: for all guests with age up to 2 (incl.) year 20,00 € per night
  • safe available in the room: (free of charge)
double room standard type
for 2 persons
  • parking garage available: circa 10,00 € per day (to be paid at resort)
  • tourist tax: for all guests with age up from 16 year circa 2,60 € per person per night (to be paid at resort, obligated)
  • pets, excl. food: circa 12,00 € per day (to be mentioned at reservation, to be paid at resort)
  • place in car park: (free of charge)
  • baby cot: for all guests with age up to 2 (incl.) year 20,00 € per night
  • safe available in the room: (free of charge)
double room type III
for 2 persons
  • double bed or single beds
  • Non-smoking rooms
  • Balcony
  • Television
  • Radio
  • Telephone
  • bathroom with: bath, sink, toilet, hair dryer, make-up mirror
  • parking garage available: circa 10,00 € per day (to be paid at resort)
  • tourist tax: for all guests with age up from 16 year circa 2,60 € per person per night (to be paid at resort, obligated)
  • pets, excl. food: circa 12,00 € per day (to be mentioned at reservation, to be paid at resort)
  • place in car park: (free of charge)
  • baby cot: for all guests with age up to 2 (incl.) year 20,00 € per night
  • safe available in the room: (free of charge)
Family room general
for 2 till 4 persons
  • Non-smoking rooms
  • Balcony
  • Television
  • Radio
  • Telephone
  • parking garage available: circa 10,00 € per day (to be paid at resort)
  • tourist tax: for all guests with age up from 16 year circa 2,60 € per person per night (to be paid at resort, obligated)
  • pets, excl. food: circa 12,00 € per day (to be mentioned at reservation, to be paid at resort)
  • place in car park: (free of charge)
  • baby cot: for all guests with age up to 2 (incl.) year 20,00 € per night
  • safe available in the room: (free of charge)
suite comfort
for 3 persons
  • Non-smoking rooms
  • Balcony
  • Television
  • Radio
  • Telephone
  • bathroom with: bath, sink, toilet, hair dryer, make-up mirror
  • parking garage available: circa 10,00 € per day (to be paid at resort)
  • tourist tax: for all guests with age up from 16 year circa 2,60 € per person per night (to be paid at resort, obligated)
  • pets, excl. food: circa 12,00 € per day (to be mentioned at reservation, to be paid at resort)
  • place in car park: (free of charge)
  • baby cot: for all guests with age up to 2 (incl.) year 20,00 € per night
  • safe available in the room: (free of charge)
suite superior type
for 2 till 5 persons
  • Non-smoking rooms
  • Balcony
  • Television
  • Radio
  • Telephone
  • bathroom with: bath, sink, toilet, hair dryer, make-up mirror
  • parking garage available: circa 10,00 € per day (to be paid at resort)
  • tourist tax: for all guests with age up from 16 year circa 2,60 € per person per night (to be paid at resort, obligated)
  • pets, excl. food: circa 12,00 € per day (to be mentioned at reservation, to be paid at resort)
  • place in car park: (free of charge)
  • baby cot: for all guests with age up to 2 (incl.) year 20,00 € per night
  • safe available in the room: (free of charge)

Boardtype

Half board

Location and surroundings

distance to centre: approx. 150 metres
distance to airport innsbruck approx. 95 kilometres
distance to cross country skiing tracks approx. 1200 metres
distance to ski bus stop approx. 100 metres
distance to ski lift approx. 1200 metres
nearest shops approx. 150 metres

Map

Facilities

General Information
  • reception
  • elevator
  • safe available (in the room)
  • lounge
  • parking garage
  • parking
  • facilities for disabled persons (wheelchair accessible)
  • wireless internet internet in public area (added costs), in the room (added costs)
  • bed linen included
  • bath towels included
  • sun terrace
  • pets allowed
  • place in car park: (free of charge)
  • baby cot: for all guests with age up to 2 (incl.) year 20,00 € per night
  • safe available in the room: (free of charge)
Optional facilities
  • parking garage available: circa 10,00 € per day (to be paid at resort)
  • pets, excl. food: circa 12,00 € per day (to be mentioned at reservation, to be paid at resort)
Mandatory additional costs
  • tourist tax: for all guests with age up from 16 year circa 2,60 € per person per night (to be paid at resort, obligated)
Restaurant/bar
  • drinking establishment: bar, lobby bar
Children
  • cot
  • children's playing area
Spa facilities
  • spa with:, open from 15:00 till 19:00 o'clock, (entrance from 15 years old, surface area: about 110 square metres) : sauna (free of charge), infra red cabin (free of charge), turkish steam bath (free of charge)
  • massage
Swimming pools
  • indoor swimming pool (open from 07:00 till 19:00 o'clock, surface: 170 square metre)

There may have been changes in Covid-19 services and facilities between the time of booking and upon departure. All measures are subject to change and therefore no rights can be derived from them.

Serfaus

Serfaus is the largest village of the trio Serfaus, Fiss and Ladis. To get here, you will drive up a winding road and welcomed at the entrance of the resort. Soon, you will forget about everything back at home as you start your holiday.

They try and limit the number of cars around the village therefore, you can drive in an out on arrival/departure days but not during the week without specific purpose. This is all to keep the charm and character of the town center, all in the name of a perfect winter holiday! Although the distances between things are not too far, there is a village railway/metro that takes you to the ski area and back. Serfaus is well-known as a brilliant family area. There is a fantastic area called "Kinderschneealm" where your little ones will make friends and become expert skiers at the same time! This resort is charming and traditional with bell towers and authentic town center, but the rest of the facilities are modern and faultless.

While this is a perfect place to come with the family, Serfaus is perfect for those who are looking for some après-ski! The main street is lively, with an assortment of restaurants and bars. Overall, this is a lovely place with a perfect blend between Austrian charm and modern facilities.

Location and surroundings

distance to centre: approx. 150 metres
distance to airport innsbruck approx. 95 kilometres
distance to cross country skiing tracks approx. 1200 metres
distance to ski bus stop approx. 100 metres
distance to ski lift approx. 1200 metres
nearest shops approx. 150 metres

Serfaus-Fiss-Ladis

Serfaus-Fiss-Ladis is near, near the Swiss and Italian borders  with no shortage of sunshine.. Since 1999 the area has undergone extensive development and now has more than 212 km of skiing fun for the entire family to enjoy. The slopes extend to an altitude of 2,820 meters and are tailored to suit all levels of skiing abilities. Experienced skiers can head straight to the Abfahrten Obere Scheid and Masnerkopf, while beginners will feel more comfortable on the slopes around the Mittleren Sattelkopf . There are more than 200 sunny days here per year, so pack the sun cream and get ready for spectacular views.

 

There are numerous snow cannons to ensure perfect snow conditions. Serfaus-Fiss-Ladis is known as the most family-friendly ski resort in the Alps. This is largely due to the numerous child care facilities, great ski schools and play areas. On the other hand, the après-ski scene is less extensive than in Tyrolean ski resorts. However, there are plenty of options available for those who are interested in celebrating a successful day on the pistes.

Travel information relating to the Coronavirus 

This information has been carefully compiled by Sunweb based on information provided by local authorities. Since  measures mentioned are subject to constant change, no rights can be derived from this and Sunweb accepts no liability for any damage resulting from the use of this information.

Regulations per destination

Lockdown
Varies

The lockdown in Austria ended differently in the different provinces:

- Tirol/ Vorarlberg: hospitality and hotels opened since 12th of December.

- Salzburg/ Styria  /Carinthia: hospitality and hotels allowed to open from the 17th of December.

Important information regarding mandatory documentation
Yes
Read the FAQ page here
Distance in public areas (in metres)
No
Mouth mask
Yes
FFP2 mouth mask is mandatory everywhere. FFP2 mouth mask is also mandatory in the ski lift for everyone from 14 years old.
Max persons together outdoors
Yes
For gatherings of more than 25 people, you need one of the following: - A proof of recovery from Covid-19, which is not older than 180 days. - Proof of complete vaccination, which is at least 22 days and a maximum of 360 days old (this will be 270 days from 6 December). - Or a combination of proof of recovery + a dose of vaccination not older than 270 days. Note: A single injection of the Johnson & Johnson vaccine is only valid until January 3, after which a second injection will be required.
Allowed to share a room with someone outside your household?
Allowed
Curfew
N / A
Restaurants
Open

Closes at 10 pm. Right now, the 2G rule applies. This means that a negative PCR test is no longer valid for entry. To enter, you must have one of the following:

- A proof of recovery from Covid-19, which is not older than 180 days.

- Proof of complete vaccination, which is at least 22 days and a maximum of 360 days old (this will be 270 days from 6 December).

- Or a combination of proof of recovery + a dose of vaccination not older than 270 days.

Note: A single injection of the Johnson & Johnson vaccine is only valid until January 3, after which a second injection will be required.

Bars / Apres-ski
Open

Closes at 11 pm. Right now, the 2G rule applies. This means that a negative PCR test is no longer valid for entry. To enter, you must have one of the following:

- A proof of recovery from Covid-19, which is not older than 180 days.

- Proof of complete vaccination, which is at least 22 days and a maximum of 360 days old (this will be 270 days from 6 December).

- Or a combination of proof of recovery + a dose of vaccination not older than 270 days.

Note: A single injection of the Johnson & Johnson vaccine is only valid until January 3, after which a second injection will be required.

Club/Nightlife
Closed
Supermarkets and pharmacies
Open
Activities, attractions & sights
Open

Right now, the 2G rule applies. This means that a negative PCR test is no longer valid for entry. To enter, you must have one of the following:

- A proof of recovery from Covid-19, which is not older than 180 days.

- Proof of complete vaccination, which is at least 22 days and a maximum of 360 days old (this will be 270 days from 6 December).

- Or a combination of proof of recovery + a dose of vaccination not older than 270 days.

Note: A single injection of the Johnson & Johnson vaccine is only valid until January 3, after which a second injection will be required.

Events open air or indoor
Allowed

Right now, the 2G rule applies. This means that a negative PCR test is no longer valid for entry. To enter, you must have one of the following:

- A proof of recovery from Covid-19, which is not older than 180 days.

- Proof of complete vaccination, which is at least 22 days and a maximum of 360 days old (this will be 270 days from 6 December).

- Or a combination of proof of recovery + a dose of vaccination not older than 270 days.

Note: A single injection of the Johnson & Johnson vaccine is only valid until January 3, after which a second injection will be required.

Transfer
N/A
Public transport / taxi / skibus
Available
Obligated to wear a mouth mask.
Slopes
Open
Skilifts
Open

You need one of the following (from 12 years old):

- A proof of recovery from Covid-19, which is not older than 180 days.

- Proof of complete vaccination, which is at least 22 days and a maximum of 360 days old (this will be 270 days from 6 December).

- Or a combination of proof of recovery + a dose of vaccination not older than 270 days.

Note: A single injection of the Johnson & Johnson vaccine is only valid until January 3, after which a second injection will be required.

Ski rental
Yes
Ski lessons
Yes
Wellness
Open
Additional measures per ski region
No
Good to know
The 2G rule also applies for entrance to all accommodations

Practical information

Capital:

The capital is Vienna.

Language:

The official language is German but English is widely spoken as well.

Time:

There is one hour time difference with the UK (GMT+1).

Money:

The official currency is the Euro.

Tipping:

It is customary in Austria to tip between 5% and 10% in bars and restaurants.

Food & Drink:

Austria is known for its Vienna Schnitzels and Glühwein. Tap water is safe for drinking.

Opening times shops:

Shops are usually open from Monday until Friday from 09.00 AM to 18.00 PM (some shops close during the afternoon). Most shops are closed on Sunday.

Travelling by car:

Snow chains are obligatory in the Alps. You need a toll permit for the motorways in Austria. You can buy the permit at the AA in the UK or in Austria at the major border crossings. The European Commission advises you to wear a safety reflector jacket in the event of a break down or accident. This vest can be purchased from the AA in the UK as well.

Voltage:

The voltage is 230 volt.

Mobile telephone:

UK mobile phones work in Austria as well.

Travel documents:

You need to be in the possession of a valid passport to travel to Austria.

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Flight information

You fly with easyJet or Jet2 to Innsbruck. This flight takes approximately 1 hour and 55 minutes. Meals and drinks are not included during the flight.

 

Departures from regional airports

Please note that with departure and/or arrival from a regional airport you may have a stopover on the outward and/or return journey.

 

Transfer

The transfer is included in the tour price. The average transfer time to Serfaus is approximately 1.5 hours. You are allowed to bring the following standard luggage: 1 bag/suitcase per person & 1 ski/snowboard bag per person. Other extra luggage is always on request.

In step 2 of the booking you can also choose "no transfer". You will receive a discount for this. You can see the amount of the discount in step 2 of the booking. For additional information about the transfer click here.

Traveler Type

Reviews

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Lift pass, lessons and material

DiscountsChildren born on or after 1-1-2016 are entitled to a free lift pass.  Children born between 01-01-2003 and 31-12-2015will get a discount on their lift pass. These discounts can be found in the calculation of your fare, in step 3 of the booking process. Identification is required when collecting the lift pass.

The discounts mentioned above are only valid when booking through Sunweb. At the destinations other rates may apply.

It is best to arrange your ski lessons via one of the local shops in Serfaus.
It is best to arrange your ski hire through one of the local shops in Serfaus.

Bronze

This material is ideal for beginners and intermediate skiers and snowboarders. This material is particularly agile, so it makes turning and breaking easy. Parallel skiing is also possible with these skis.

Silver

This is ideal material for intermediate skiers and snowboarders. The material is agile, but also suitable to cut corners sharp. Even at high speeds these skis provide great performance.

Gold

These skis and snowboards are made of high quality material, and are perfect for experienced skiers. This comfortable material is suitable on all track types and snow conditions.

Diamond

These are high performance skis and snowboards with the latest technology, and are suitable for the most experienced skiers.

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