Here you can find the current information about travelling during COVID-19, including destination updates and what to expect this winter.
You will find the brand new hotel Tirol Lodge directly next to the Hartkaiser lift in Ellmau. This unique ski in/ ski out hotel offers you spacious, luxurious rooms, a stunning wellness and a cozy lobby with fire place.
All rooms are very spaciously and stylish decorated, have a nice seating area and a beautiful bathroom. Besides, all rooms have a nice balcony with view on the surroundings.
In the sauna with panoramic view you can heat up again after a day on the slopes. In the heated indoor/ outdoor swimming pool with views on the snowy mountain tops you can swim a few laps. Or would you rather relax in the resting area with view on the Wilder Kaiser? Everthing is possible!
Fancy a drink? In the trendy lounge you can enjoy a good glass of whine, a nice beer or a delicious cocktail at the fireplace.
There are no room types available
There may have been changes in Covid-19 services and facilities between the time of booking and upon departure. All measures are subject to change and therefore no rights can be derived from them.
Ellmau is a lively winter resort located at the foot of the Wilder Kaiser. There are plenty of excellent pistes as well as fine après ski options in the many bars in Ellmau. If you want to stay active off the pistes you can always head to the sports centre. Here you will find an indoor swimming pool, a heated outdoor pool, slides, various saunas and a beauty parlour. You can also test your ice skating skills in Elmau´s ice rink, hike on some of the 50 kilometers of hiking trails, experience the thrill of racing down an flood-lit sleighing track at night or venture into the snow tubing arena. There are also plenty of very good restaurants in Ellmau as well. There is a beautiful restaurant at the top of the Hartkaiserbahn where you can enjoy a meal and the stupendous panoramic views over the vast Wilder Kaiser region.
This information has been carefully compiled by Sunweb based on information provided by local authorities. Since measures mentioned are subject to constant change, no rights can be derived from this and Sunweb accepts no liability for any damage resulting from the use of this information.
A negative PCR test, no older than 72 hours or an antigen test (no older than 48 hours), is required. The test can also be taken in Austria within 24 hours of arrival.
Registration is mandatory before starting your trip to Austria ("Pre-Travel-Clearance"). Proof of registration must be available digitally or printed out during an inspection.
https://www.oesterreich.gv.at/themen/coronavirus_in_oesterreich/pre-travel-clearance.html
Capital:
The capital is Vienna.
Language:
The official language is German but English is widely spoken as well.
Time:
There is one hour time difference with the UK (GMT+1).
Money:
The official currency is the Euro.
Tipping:
It is customary in Austria to tip between 5% and 10% in bars and restaurants.
Food & Drink:
Austria is known for its Vienna Schnitzels and Glühwein. Tap water is safe for drinking.
Opening times shops:
Shops are usually open from Monday until Friday from 09.00 AM to 18.00 PM (some shops close during the afternoon). Most shops are closed on Sunday.
Travelling by car:
Snow chains are obligatory in the Alps. You need a toll permit for the motorways in Austria. You can buy the permit at the AA in the UK or in Austria at the major border crossings. The European Commission advises you to wear a safety reflector jacket in the event of a break down or accident. This vest can be purchased from the AA in the UK as well.
Voltage:
The voltage is 230 volt.
Mobile telephone:
UK mobile phones work in Austria as well.
Travel documents:
You need to be in the possession of a valid passport to travel to Austria.
Sunweb offers flights and transfers packages to this resort. You can select which airport you wish to travel from in the PRICES AND BOOKING tab above. It is possible to select different flight departure and arrival times in Step 2 of the booking process.
All Sunweb flights are booked with EasyJet. Hold luggage and ski equipment as luggage are NOT included in your package price. This can be added as an extra in Step 2 of the booking process. The price of luggage varies, as per Easyjets policies. All flight bookings include one cabin bag per person (maximum size of 56 x 45 x 25cm; including handles and wheels).
Please read more about the luggage rules and regulations on EasyJet’s website. When making a flights booking with Sunweb, you are also agreeing to EasyJet’s Terms and Conditions.
Transfers:
Return airport transfers are included in your package price when booking a flight package with Sunweb. These however can be removed in Step 2 of the booking steps if you would like to add in a hire car or seek an alternative travel arrangement. All transfers are shared transfers to and from your accommodation and the airport.
Due to the nature of shared transfers, there may be a wait time at the airport before your departure. This can be up to 1.5 hours. Please note that there will NOT be a Sunweb rep waiting for you at the airport as the transfer is managed by a partner. All information regarding the transfer (meeting point, departure times etc) will be explained on your travel documents that are sent to you 14 days before departure. The transfer will drop you off in the resort area; you may have not be dropped exactly outside your accommodation.
Departure from the UK:
Please ensure that you are not late and have checked in online before arriving at the airport. In addition to checking in online, you will have to enter your passport information. This is called API (advanced passenger information) and you will receive instructions from Sunweb after you have booked the holiday.
Arrival on Resort:
If you are planning on checking in late on your arrival day, it is almost always possible to get into your hotel or apartment. However, it is very important that this is arranged in advance. You will receive your travel documents two weeks before your departure, and this will include instructions on how to arrange your late arrival and collection of the key.
Please Note:
Once you agree to Sunweb’s Term’s and Conditions you are legally obliged to pay for the holiday and any cancellation fees that may apply.
A Wilder Kaiser-Brixental lift pass is included in the package.
3-day trip including 2-day lift pass
4-day trip including 2-day lift pass
5-day trip including 3-day lift pass
6-day trip including 4-day lift pass
7-day trip including 5-day lift pass
8-day trip including 6-day lift pass
In step 1 of the booking process, it is indicated which days the lift pass is valid for (eg Sunday to Friday). If you would like the ski pass to start on a different day than shown in the booking steps, you must contact our contact centre by telephone. The booking can then be adjusted.
On destination, it is not possible to change the lift pass start date to another day. An extension of the lift pass can often be booked for an extra surcharge; the price for this can be found in step 1 of the booking process. The discount for "no ski pass" can also be found in the booking process.
Discounts:
The ski pass for children born from 1/1/2016 is free. Children born between 1/1/2003 and 31/12/2015 receive a discount on the ski pass. You will find these discounts in step 2 of the booking process.
Deposit: You must pay the deposit of approximately € 2 on site. You will receive this amount back when you return your pass.
The above surcharges and discounts are only valid when booking through Sunweb. At the destinations, other rates may apply.
You can add lessons in step 2 of the booking steps.
Please Note: If you have booked a short-stay then it is not possible to book lessons through us. You can arrange this at the destination.
The ski lessons start on Sundays.
When selecting your lessons you will be asked for your level:
Beginners: Select beginners if you have never skied before.
Average: Can you already turn and break? Chose average lessons.
Advanced: Can you already ski well yet wish to improve your technique? Opt for advanced.
The following types of material can be booked:
Bronze
This material is ideal for beginners and intermediate skiers and snowboarders. This material is particularly agile, so it makes turning and breaking easy. Parallel skiing is also possible with these skis.
Silver
This is ideal material for intermediate skiers and snowboarders. The material is agile, but also suitable to cut corners sharp. Even at high speeds these skis provide great performance.
Gold
These skis and snowboards are made of high quality material, and are perfect for experienced skiers. This comfortable material is suitable on all track types and snow conditions.
Diamond
These are high performance skis and snowboards with the latest technology, and are suitable for the most experienced skiers.
TIP: Tell our rental partner your exact requirements (eg off piste skiing) so they can help you select the right material.
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