Are you missing the mountains? Are you wondering what your ski holiday will be like in one of our resorts in France, Austria, Italy, Andorra or Switzerland? Continue to below to read what you can expect from Sunweb this season and the full details on our promises and commitments to you.
We want you to make the most of your time in the mountains and focus on enjoying a well deserved holiday. Which is why we are working closely both local and international authorities to make sure we remain up to date at all times. You can be the first to know of any changes to travel information or local measures by signing up to receive our newsletter.
Below is everything you need to know so you can book and travel with confidence. At Sunweb we are making sure we are there for you every step of the way.
If you would like to read more, please take a look at our dedicated COVID-19 frequently asked questions including what to expect before your travel to while you're on holiday.
The health and safety of our guests is our priority. We are working hard to ensure that before you travel it is safe to do so. Which is why we have created our 'holiday checklist'. We will always follow both local and international advice as well as the safety measures implemented. We want you to travel with complete confidence and enjoy your holiday to the fullest. Before you travel we will always check to see if your holiday meets our safety criteria and if it does you can travel with complete peace of mind. If we have any concerns we will contact you in advance to arrange an alternative.
Book with confidence knowing we will not issue Refund Credit Notes this 2020-2021 ski season. If the foreign travel advice for your destination changes 14 days before your departure, due to COVID-19, you will get a full cash refund, guaranteed. Read all the details here.
We may not know the exact details of what the ski season will look like but for whatever it could look like we have prepared with you in mind to guarantee you 100% flexibility with your Sunweb ski holiday. We have made it simple. If you have booked a self-drive ski holiday this season, we are giving you the flexibility to adjust or rebook your holiday free charge.
Rebook your holiday up to 6 weeks before departure free of charge or upgrade for extra flexibility and rebook your holiday up to 2 weeks before departure. Read all the details on our Exchange Guarantee here.
Book with peace of mind knowing no matter what package holiday you book with Sunweb, you are always financially protected. We hold memberships with both ABTA & SGR.
As an ABTA member, we are obliged to maintain a high standard of service to all our customers by adhering to ABTA's Code of Conduct as well as providing financial protection for our self-drive package holidays. SGR offers financial protection and security on our flight package holidays. For more information click here.
We want you to be able to completely relax unwind and enjoy your ski holiday. Which is why in addition to contacting you before your travel about the current safety regulations in many of our resorts we have dedicated reps available to assist you with anything you might need. For your peace mind, for in this winter 2020/21 season, we have extended this so they will now available 24/7 via WhatsApp.