Are you planning on booking a ski holiday but are concerned that you will not get your money back if the travel advice changes? Do you have a Refund Credit Note and are hesitant to rebook? If so, there is no need to worry! At Sunweb, we may not know what the official travel advice will be, but we have been working hard to make sure the run-up to your holiday is as stress-free as possible by committing to refunding your cash within 14 days for all bookings.
Cash refunded within 14 days for all bookings
- If the foreign travel advice for your destination changes 2 weeks before your departure, you will get your cash refunded within 14 days.
- All refunds will be returned directly to your bank account within 14 days, even if you booked the holiday using a Refund Credit Note or Holiday Refund Note.
- As soon as we are notified about your holiday being unable to go ahead within two weeks before your departure, we will contact you via e-mail.
- If you book a last-minute holiday (within 6 weeks of departure) and your destination has negative travel advice, you can still take advanatge of our Premium Exchange Guarantee and rebook your holiday up to 2 weeks before departure.
Sunweb is committed to this promise and will not deviate from this for all new bookings, even if the issuing of credit notes are accepted industry-wide. Click here to read the Terms and Conditions and find out how it will work.
