Cash Refund Guarantee

Cash Refund Guarantee 

Sunweb guarantees a cash refund if the travel advice changes due to Covid-19

Are you still planning on booking a ski holiday this 2020-2021 winter season but are concerned that you will not get your money back if the situation changes with regards to COVID-19? Do you have a Refund Credit Note and are hesitant to rebook because you don't want to get another one as a result of COVID-19? If so, there is no need to worry! At Sunweb, we may not know what the official travel advice will be but we have been working hard to make sure the run-up to your holiday is as stress-free as possible by committing to a Cash Refund Guarantee for all new bookings. 

 

If the foreign travel advice for your destination changes 14 days before your departure, due to COVID-19, you will get a cash refund. The full amount will be refunded directly to your bank account within 14 days, even if you booked the holiday using a Refund Credit Note or Holiday Refund Note. Sunweb will not issue Refund Credit Notes if the foreign travel advice changes within 14 days of departure even if this becomes accepted in the UK travel industry. Sunweb is committed to this promise and will not deviate from this for all new bookings, even if the issuing of credit notes are accepted industry-wide during Winter 2020/2021. Click here to read the Terms and Conditions and find out how it will work

 

Example: 

1. You booked a holiday on 1 October and it is due to start on 1 March and the foreign travel advice changes on 1 February, you will only hear from Sunweb with regards to the Cash Refund Guarantee on the 18 February. The 18th of February would be two weeks before your holiday is due to start and the date.

 

2. You booked a holiday on 1 October and it is due to start on 10 March and the foreign travel advice changes on 7 March, you will still be entitled to the Cash Refund Guarantee as the 7th is within 14 days of your departure date (10 March).  

 

Why are you only launching Cash Refund Guarantee now?

- 24 September 2020 - 

At Sunweb, we have listened to the demands of our loyal customers and we will be committing to a Cash Refund Guarantee for all new bookings this upcoming winter. This new development was made possible due to cooperation with our loyal partners and suppliers.