Our Ski Guarantee is valid in ski areas where the altitude of the ski area is higher than 2000m. The ski area is the area that your accommodation is linked to on the sunweb.co.uk website. For instance, if you have booked hotel L’etendard de Saint Sorlin in St. Sorlin d’Arves then your ski area is Les Sybelles.
Please note: Sunweb reserves the right to make changes in these conditions.
If you have already booked but would still like to take advantage of Ski Guarantee then you still might be eligible. Read below to find out how to apply.
Check the snow conditions online approximately 5-4 days before departure. Please go to www.bergfex.com. This website will show you how many lifts will be open in your resort. If one thirds or less of the lifts are open, then you can apply for the Ski Guarantee. Please look at the next two consecutive days as this is the most accurate way to determine if you qualify.
Fill out the Ski Guarantee form to create your request. Only requests via this form will be processed.
Sunweb will then check that your reservation complies with the conditions of the Ski Guarantee. For this, Sunweb will contact the ski area concerned directly in order to check the opening rate of the ski lifts.
If the ski area confirms that less than a third of the ski lifts will be closed, then you will benefit from our ski guarantee! We will contact you 3 days before your holiday begins to discuss a plan of action. For example: You filled in the form on Tuesday 20 December for a trip with arrival on 24 December, then you will receive a message from Sunweb by Wednesday evening 21 December.
If your booking meets the conditions above you can rebook your winter sports holiday with Sunweb once free of charge (without cancellation/changeover charge) for a similar accommodation in a comparable ski resort where enough lifts are open.
It is not possible to rebook on a different departure date. Sunweb will advise you of any rebooking options to a comparable ski resort/accommodation. If the new accommodation is of a lower value than your original accommodation, you will receive a Sunweb Ski Guarantee voucher for the excess paid. If the accommodation is more expensive, you will be charged the upgrade fee.
In the exceptional case that it is not possible to book (for example, if there are not enough lifts open or there are not enough suitable alternatives available), Sunweb can decide to convert the travel sum already paid into a Sunweb ski guarantee voucher, which you can use to book a new winter sports trip with Sunweb at a later date (max. 12 months after issuance).
The rebooking must be communicated to Sunweb at least 2 days before the booked arrival date. In the example in Step 3, this means that the rebooking must be submitted on Thursday 22 December.