Terms and Conditions

Sunweb Ski Guarantee

  1. Home
  2. Ski
  3. Ski Guarantee
  4. Terms & Conditions

Sunweb Ski Guarantee Terms and Conditions

Ski season 2021/2022

By booking a ski holiday with Sunweb before November 15, 2021
 (incl.) for a holiday between December 25, 2021 & March 26, 2022, you benefit from the Ski Guarantee free of charge. Flights are included this season! 

Terms and Conditions

The Ski Guarantee is valid during peak season

The Ski Guarantee is valid for all reservations made on www.sunweb.co.uk/ski before November 15, 2021, for a holiday between December 25, 2021, and March 26, 2022. Your entire stay must be included in these dates. For example, if your stay is from March 28, to 30 2022, unfortunately, your holiday will not be covered by the Ski Guarantee.

The Ski Guarantee applies only to high altitude areas

Guarantee covers Top ski resorts Our Ski Guarantee is valid in ski areas where the altitude of the ski area is higher than 2000m. The ski area is the area that your accommodation is linked to on the sunweb.co.uk website. For instance, if you have booked hotel L’etendard de Saint Sorlin in St. Sorlin d’Arves then your ski area is Les Sybelles.

  • The Sunweb Ski Guarantee applies if less than one third of the lifts in the resort are expected to be open on the day of your arrival.
  • If your resort is linked to several ski areas and one third of the lifts are open in the connected resort, we will find a suitable solution for you. For example, we may upgrade your lift pass for free. If this is not possible, the standard Ski Guarantee will apply.
  • PLEASE NOTE: It is only possible for you to apply for your Ski Guarantee 5 days before your departure date. You are not able to apply once you are already on holiday. 
  • The Ski Guarantee does not apply to groups of more than 20 people.
  •  The ski guarantee only applies to rebooking into a trip with the same departure date.
  •  It is not possible to change the flight ticket (it is not possible to change to another date/airport/time). Rebooking to a different destination may incur higher transfer costs.
  •  The ski guarantee does not apply if the lifts are not open for other reasons such as technical flaws, too much snow, high winds or lifts broken. If this happens, our general conditions will apply.
  •  The ski guarantee does not apply if you booked the holiday after the 15 November 2021. If you booked the holiday on the 16 th November 2021, the ski guarantee will not reply. 

Please note: Sunweb reserves the right to change these conditions.

How to claim your Ski Guarantee?

If you have already booked but would still like to take advantage of Ski Guarantee then you still might be eligible. Read below to find out how to apply.

Step 1

Check the snow conditions online approximately 5-4 days before departure. Please go to www.bergfex.com. This website will show you how many lifts will be open in your resort. If one thirds or less of the lifts are open, then you can apply for the Ski Guarantee. Please look at the next two consecutive days as this is the most accurate way to determine if you qualify.

PLEASE NOTE: it is important to look on the website above. Additionally, some websites will show that all lifts are closed and it might not be correct. This can occur at the start of the season, before all the websites are 100% up to date.

Step 2

Fill out the Ski Guarantee form to create your request. Only requests via this form will be processed. 

Step 3

Sunweb will then check that your reservation complies with the conditions of the Ski Guarantee. For this, Sunweb will contact the ski area concerned directly in order to check the opening rate of the ski lifts.

If the ski area confirms that less than a third of the ski lifts will be closed, then you will benefit from our ski guarantee! We will contact you 3 days before your holiday begins to discuss a plan of action.

For instance: You filled in the form on Tuesday 21 December for a trip with arrival on 25 December, you will receive a message from Sunweb at the latest on Wednesday evening 22 December.

Step 4 a

If your booking meets the conditions above you can rebook your winter sports holiday with Sunweb once free of charge (without cancellation/changeover charge) for a similar accommodation in a comparable ski resort where enough lifts are open.

It is not possible to rebook on a different departure date. Sunweb will advise you of any rebooking options to a comparable ski resort/accommodation. If the new accommodation is of a lower value than your original accommodation, you will receive a Sunweb Ski Guarantee voucher for the excess paid. If the accommodation is more expensive, you will be charged the upgrade fee.

In the exceptional case that it is not possible to book (for example, if there are not enough lifts open or there are not enough suitable alternatives available), Sunweb can decide to convert the travel sum already paid into a Sunweb ski guarantee voucher, which you can use to book a new winter sports trip with Sunweb at a later date (max. 12 months after issuance).

Step 4 b

The rebooking must be communicated to Sunweb at least 2 days before the booked arrival date. In the example in Step 3, this means that the rebooking must be submitted on Thursday 23 December.