The collection of the lift passes varies per resort as the destinations have different rules and regulations. In some resorts the lift passes will be collected by the Sunweb guide. If there is a Sunweb guide on destination, you will receive an email and/or text message from our guide with arrival information. This information will also include where you can collect your lift passes.
In some resorts, you will be able to collect your lift pass from the lift pass desk yourself. The instructions for your destination will be stated on your travel vouchers.
You will be able to read detailed information on the travel vouchers, which you will receive (via email) approximately 10 days before departure. If you have booked a last-minute holiday, we will email you the tickets as soon as you have paid.
Good to know: some lift passes can be collected by showing your Gästekarte. You will receive the Gästekarte when checking in at your accommodation.
Sorry that you could not find the answers that you are looking for. Please email info@sunweb.co.uk and one of our agents will reply ASAP.
Do you have a question? Send us an e-mail via our contact form.
You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.
Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed
During your holiday, 24 hour assistance will be available.
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help.
If you have a question, we kindly ask you to only contact us if you are the main booker.
Do you have a question? Send us an e-mail via our contact form.
You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.
Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed
During your holiday, 24 hour assistance will be available.
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help.
If you have a question, we kindly ask you to only contact us if you are the main booker.