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  1. Ski Holidays - FAQ Sunweb Winter
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  3. How can I rebook my holiday?

FAQ

How can I rebook my holiday?

You can rebook your holiday yourself through your My Sunweb account, provided that your booking meets the rebooking conditions, which you can find in our Terms & Conditions. You can only rebook to holidays that are currently available on our website. Rebooking to the exact same holiday is not possible.


Follow these steps to easily rebook your holiday:


1. Log in to My Sunweb.

2. Go to your booking and click on 'Rebook your holiday.'

3. Click on 'Book another holiday.' You will now be redirected to the Search & Book page where you can choose a new holiday.

4. In the first booking step, you will receive a notification asking if you want to exchange your current holiday. Click 'Confirm rebooking' to proceed with rebooking your current booking.

5. Follow the remaining steps and book your new holiday. Your old booking will be automatically cancelled, and if you have already made a payment, it will be transferred to the new booking. If your new booking is cheaper then the original booking, you will receive a rebook voucher.


Once you have rebooked your holiday, the normal payment conditions will apply again. This means that you will only need to make the remaining payment six weeks before your new departure date.








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Sorry that you could not find the answers that you are looking for. Please email info@sunweb.co.uk and one of our agents will reply ASAP.


Are you still looking for answers to your questions?

My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

The waiting time might be a little longer than you would normally expect from us.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

The waiting time might be a little longer than you would normally expect from us.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE