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  1. Ski Holidays - FAQ Sunweb Winter
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  3. What are the cancellation costs?

FAQ

What are the cancellation costs?

If you request a cancellation via My Sunweb, in addition to the costs of non-flexible flights (if applicable), the following cancellation costs will be charged:

• Up to and including 43 days before departure: 30% of the travel sum

• Between 42 days (included) and 21 days (included) before departure: 60% of the travel sum

• Between 20 days (included) and 7 days (included) before departure: 80% of the travel sum

• From 6 days before departure up to and including the day of departure: 100% of the travel sum


* Your deposit is non-refundable, even if the cancellation charge calculated is lower than the deposit amount paid. If you have booked a holiday including flights, you will also have to pay 100% cancellation costs of the flight price. To read more about cancellation if flights are included in your holiday, click here.


Sunweb does not offer free cancellations or the right of withdrawal within a consideration or cooling off period for flight packages. This is due to the services booked, accommodation and transport, a certain date during a specific period.

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Sorry that you could not find the answers that you are looking for. Please email info@sunweb.co.uk and one of our agents will reply ASAP.


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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Our office is currently closed. See our opening hours for more information.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Our office is currently closed. See our opening hours for more information.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE