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  3. What are the hotel service costs per cruise line?

FAQ

What are the hotel service costs per cruise line?

The hotel service charges are tips for the crew working on board. Because you pay with your board pass on board, it is difficult to give a tip. The tips are distributed among the crew in all bars and restaurants, but also the cleaners and all other service-related people behind the scenes.


Below you will find an overview of the amount of the service costs per cruise line*:

Cruise line

Gratuities

Refund possible?

Carnival Cruise Line

Inside/outside/balcony stateroom: $16 per person per day

Suites: $18 per person per day

Not possible

Celebrity Cruises

Inside/outside/balcony stateroom: $17,50 per person per day

Concierge Class & AquaClass stateroom: $18 per person per day

The Retreat: $21 per person per day

Not possible

Costa Cruises

<4 years: no service costs

4-14 years: €5,50 per person per night

15 years and older: €11 per person per night

Not possible

CunardNon-suites: $11,50 per person per night

Suites: $13,50 per person per night

Not possible

MSC Cruises

Gratuities are included in the price

Not applicable

Norwegian Cruise Line

Inside/outside/balcony stateroom: $20 per person per day

The Haven & Suite: $25 per person per day

Not possible

Princess Cruise Line

Inside/outside/balcony stateroom: $16 per per person per day

Mini-Suite and Reserve Collection: $17 per person per day

Suites: $18 per person per day day

Possible

P&O Cruises

Gratuities are included in the price

Not applicable

*This overview has been compiled with care. However, in some cases it may happen that the service costs shown differ from the service costs charged by the cruise line. The cruise line is always responsible for the amount of the service costs, which are paid on the spot.

Think carefully before you decide not to pay the hotel service charge. For the crew, the tip is a welcome extra on top of their salary with which they can do that little bit extra for family and children. They work hard for it and always try to be customer friendly. If you are really dissatisfied with the service, you do not have to pay for it.

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You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

The waiting time might be a little longer than you would normally expect from us.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

The waiting time might be a little longer than you would normally expect from us.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE