The hotel service charges are tips for the crew working on board. Because you pay with your board pass on board, it is difficult to give a tip. The tips are distributed among the crew in all bars and restaurants, but also the cleaners and all other service-related people behind the scenes.
Below you will find an overview of the amount of the service costs per cruise line*:
Cruise line | Gratuities | Refund possible? |
| Carnival Cruise Line | Inside/outside/balcony stateroom: $16 per person per day Suites: $18 per person per day | Not possible |
Celebrity Cruises | Inside/outside/balcony stateroom: $17,50 per person per day Concierge Class & AquaClass stateroom: $18 per person per day The Retreat: $21 per person per day | Not possible |
Costa Cruises | <4 years: no service costs 4-14 years: €5,50 per person per night 15 years and older: €11 per person per night | Not possible |
| Cunard | Non-suites: $11,50 per person per night Suites: $13,50 per person per night | Not possible |
MSC Cruises | Gratuities are included in the price | Not applicable |
Norwegian Cruise Line | Inside/outside/balcony stateroom: $20 per person per day The Haven & Suite: $25 per person per day | Not possible |
| Princess Cruise Line | Inside/outside/balcony stateroom: $16 per per person per day Mini-Suite and Reserve Collection: $17 per person per day Suites: $18 per person per day day | Possible |
P&O Cruises | Gratuities are included in the price | Not applicable |
*This overview has been compiled with care. However, in some cases it may happen that the service costs shown differ from the service costs charged by the cruise line. The cruise line is always responsible for the amount of the service costs, which are paid on the spot.
Think carefully before you decide not to pay the hotel service charge. For the crew, the tip is a welcome extra on top of their salary with which they can do that little bit extra for family and children. They work hard for it and always try to be customer friendly. If you are really dissatisfied with the service, you do not have to pay for it.
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Do you have a question? Send us an e-mail via our contact form.
You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.
Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed
During your holiday, 24 hour assistance will be available.
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help.
If you have a question, we kindly ask you to only contact us if you are the main booker.
Do you have a question? Send us an e-mail via our contact form.
You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.
Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed
During your holiday, 24 hour assistance will be available.
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help.
If you have a question, we kindly ask you to only contact us if you are the main booker.