FAQ

What are the hotel service costs per cruise line?

The hotel service charges are tips for the crew working on board. Because you pay with your board pass on board, it is difficult to give a tip. The tips are distributed among the crew in all bars and restaurants, but also the cleaners and all other service-related people behind the scenes.

Below you will find an overview of the amount of the service costs per cruise line*:

Cruise line	Gratuities	Refund possible?
Carnival Cruise Line	Inside/outside/balcony stateroom: $16 per person per day Suites: $18 per person per day	Not possible
Celebrity Cruises	Inside/outside/balcony stateroom: $17,50 per person per day Concierge Class & AquaClass stateroom: $18 per person per day The Retreat: $21 per person per day	Not possible
Costa Cruises	<4 years: no service costs 4-14 years: €5,50 per person per night 15 years and older: €11 per person per night	Not possible
Cunard	Non-suites: $11,50 per person per night Suites: $13,50 per person per night	Not possible
MSC Cruises	Gratuities are included in the price	Not applicable
Norwegian Cruise Line	Inside/outside/balcony stateroom: $20 per person per day The Haven & Suite: $25 per person per day	Not possible
Princess Cruise Line	Inside/outside/balcony stateroom: $16 per per person per day Mini-Suite and Reserve Collection: $17 per person per day Suites: $18 per person per day day	Possible
P&O Cruises	Gratuities are included in the price	Not applicable

*This overview has been compiled with care. However, in some cases it may happen that the service costs shown differ from the service costs charged by the cruise line. The cruise line is always responsible for the amount of the service costs, which are paid on the spot.

Think carefully before you decide not to pay the hotel service charge. For the crew, the tip is a welcome extra on top of their salary with which they can do that little bit extra for family and children. They work hard for it and always try to be customer friendly. If you are really dissatisfied with the service, you do not have to pay for it.

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