Here you will find all information about your safety during your holiday. Information about the current situation on your holiday destination with can be found on this page under the 'destination' tab.
There is a chance that you have a room without a balcony, although almost all rooms have a balcony. This is due to a small number of rooms in the hotel, which do not have a balcony.
Due to Covid-19, different services and facilities may be offered at the time of booking than when your holiday starts. Since the mentioned services and facilities are subject to constant change, no rights can be derived from them.
For the latest government travel advice and corona measures by destination, visit the government website. Please note: this information can change in the meantime, so we advise you to consult it regularly until shortly before departure.
The capital is Vienna.
The official language is German but English is widely spoken as well.
There is one hour time difference with the UK (GMT+1).
The official currency is the Euro.
It is customary in Austria to tip between 5% and 10% in bars and restaurants.
Food & Drink:
Austria is known for its Vienna Schnitzels and Glühwein. Tap water is safe for drinking.
Opening times shops:
Shops are usually open from Monday until Friday from 09.00 AM to 18.00 PM (some shops close during the afternoon). Most shops are closed on Sunday.
Travelling by car:
Snow chains are obligatory in the Alps. You need a toll permit for the motorways in Austria. You can buy the permit at the AA in the UK or in Austria at the major border crossings. The European Commission advises you to wear a safety reflector jacket in the event of a break down or accident. This vest can be purchased from the AA in the UK as well.
The voltage is 230 volt.
UK mobile phones work in Austria as well.
You need to be in the possession of a valid passport to travel to Austria.
You fly with easyJet or Jet2 to Innsbruck. This flight takes approximately 1 hour and 55 minutes. Meals and drinks are not included during the flight.
Departures from regional airports
Please note that with departure and/or arrival from a regional airport you may have a stopover on the outward and/or return journey.
In the booking steps it is possible to book a transfer. The average transfer time to Kirchberg is approximately 1 hour and 45 minutes. For additional information about the transfer click here.
Guest review guidelines
To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 36 months.
Only a customer who has booked through Sunweb Group and stayed at the property in question can write a review. We invite these customers after they return home from their holiday via e-mail to write a review. If a customer wants to post a review anonymous, details are checked (like booking number, booking data) and known at Sunweb Group.
Whether negative or positive, we'll post every comment in full, as quickly as possible, after being moderated to comply with Sunweb Group guidelines.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on brands of the Sunweb Group relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment. Reviews containing swear words or misinformation will not be posted.
Contributions should be related to the accommodation. The most helpful contributions are detailed and help others make better decisions. Please don’t include political, ethical, or religious commentary. Promotional content will be removed.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours.
Respect the privacy of others. Sunweb group will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Sunweb Group customers. Sunweb Group does not accept responsibility or liability for any reviews or responses.
The ski pass for children born after 1/1/2017 is free. Children born between 1/1/2004 and 31/12/2016 receive a discount on the ski pass. These discounts can be found in the calculation of your travel sum.
The above surcharges and discounts are only valid when booking. Other rates are applied locally.
Ski and snowboard lessons start on Sunday.
When booking ski lessons, you will be asked for your level of experience:
Beginners: Only opt for beginners lessons if you have never skied before.
Average: Can you already brake/make a turn? Then choose average and beginners.
Advanced: Can you already ski, but you want to develop your technique further? Then choose advanced.
The following equipment can be booked:
This equipment is ideal for beginners and intermediate skiers and snowboarders. The equipment is particularly agile, so it makes turning and braking easy. Parallel skiing is also possible with these skis.
This is ideal equipment for intermediate skiers and snowboarders. The equipment is agile, but also suitable for cutting corners sharply. Even at high speeds, these skis provide great performance.
These skis and snowboards are made of high quality material, and are perfect for experienced skiers. This comfortable equipment is suitable on all track types and snow conditions.
These are high performance skis and snowboards with the latest technology, and are suitable for the most experienced skiers.
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