NEW: Holiday Doctor

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New in the Sunweb App: The Holiday Doctor

To give all our customers complete peace of mind during their holiday we have launched, in collaboration with AXA, the holiday doctor. Via the Sunweb App, you can now easily arrange a teleconsultation with an English speaking doctor. A doctor is available 24 hours a day to assist Sunweb customers with any medical concerns they may have. 

How does it work? 

  • Simply open the Sunweb app via your smartphone, tablet or laptop.
  • Go to the menu and click on 'holiday doctor'.
  • Here you will see a telephone icon. Click this icon to be connected to arrange a teleconsultation with a doctor. 

These calls are conducted via a UK telephone number. After a short telephone conversation, a consultation with a doctor will be arranged within, approximately, 1 hour. The doctor will discuss your complaints and make a diagnosis. After they have made their diagnosis they will offer their recommendations and if need will write a prescription which will be made available through a nearby pharmacy. 

  • Free teleconsultation
  • Available 24 hours a day
  • Speak to a doctor in your own language
  • Travel with complete peace of mind

Frequently asked questions about the holiday doctor

About a teleconsultation via the Sunweb app

Is using the holiday doctor for a teleconsultation different from physical consultation with a general practitioner?

The only difference between a teleconsultation and a physical consultation is that the conversation will happen by phone. 
You will still speak to a general practitioner where you can seek medical advice and treatment options if needed. 

Is the holiday doctor an emergency service? 

No, the holiday doctor is not an emergency service. In the case of a medical emergency, we strongly recommend that you immediately call the local emergency service. 
Only if you are unsure or have concerns about your current health status, should you use the holiday doctor. You can access the teleconsultation service via the Sunweb app where you will have a consultation from a doctor who will provide you with medical guidance or refer you to the local emergency service.

In which medical cases should I use the holiday doctor? 

Through the holiday doctor, you will always be connected to a GP. It is suitable for cold and flu symptoms, allergies, upper respiratory infections, skin problems, orthopaedics, pediatric problems, prescription renewals, scans and blood tests.


How does the holiday doctor work?

Do I have to pay to use the holiday doctor for a teleconsultation? 

No, the use of the holiday doctor is free. You have access to an unlimited number of teleconsultations. 

Will I be reimbursed for my medical expenses? 

Yes, in accordance with the terms of your travel insurance policy if you have one. However we always strongly recommend you check your travel insurance policy for charges for medical expenses as exclusions are the same, even if you use the holiday doctor.

How do I get a prescription? 

If during your teleconsultation the doctor prescribes a prescription, this will either be delivered to you or available for collection from a local pharmacy. The doctor will advise on which applies to you within the local regulations of the country you are located in. 

Is my data safe and secure?

Protecting and securing access to your personal information is our priority. Our service is fully compliant with applicable laws and regulations of each jurisdiction, and in particular with the General Data Protection Regulation (EU) 206/679 (“the GDPR”). For more information, see the legal information under 'About' in the Sunweb App or you can access the data privacy policy over the phone. 


Where can I find the holiday doctor?

How can I get my access code? 

Your access code is available in the Sunweb App 
Download the app in Google Play or App store.

Download the Sunweb App

With the Sunweb App, you always have all your booking details to hand. If you ever need to access your travel details or document they are available to you at any time in one easy to open place. 

We will also send you notifications via the app to keep you informed about important information or changes about your holiday destination. For example, if you have booked an airport transfer through us, we will update you on your departure time from the resort via the app. We recently also launched the holiday doctor where you can easily arrange a teleconsultation with a doctor 24 hours a day.


Download Sunweb App on Google Play Download Sunweb App in App Store