If the lead booker can prove that they have found the same holiday, for the same price via another travel provider active in the UK then they can claim the Lowest Price Guarantee. The lead booker can claim this refund via email, within 48 hours of receiving the booking confirmation email from Sunweb. This email should include screenshots of the final booking step on one of our competitors' websites and the Sunweb reservation number.
For example, you may want to send print screen(s) or photo(s) to clearly show the various travel elements, as well as the applicable price at that time, the date and time when the evidence was collected, should all be clearly stated. This will help us work quickly and effectively.
Once Sunweb has enough information the price on the website will be adjusted. The price on your invoice will also be adjusted - we will deduct an extra £25 from the total price of the holiday.
Reimbursement can be requested once and should always occur within 48 hours of the original reservation. In the absence of this, the right to reimbursement lapses.
- The same hotel and board type
- The same room type
- The same length of stay
- The same arrival & departure date
- The same duration and starting date of the lift pass