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Guest review guidelines
To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 36 months.
Only a customer who has booked through Sunweb Group and stayed at the property in question can write a review. We invite these customers after they return home from their holiday via e-mail to write a review. If a customer wants to post a review anonymous, details are checked (like booking number, booking data) and known at Sunweb Group.
Whether negative or positive, we'll post every comment in full, as quickly as possible, after being moderated to comply with Sunweb Group guidelines.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on brands of the Sunweb Group relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment. Reviews containing swear words or misinformation will not be posted.
Contributions should be related to the accommodation. The most helpful contributions are detailed and help others make better decisions. Please don’t include political, ethical, or religious commentary. Promotional content will be removed.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours.
Respect the privacy of others. Sunweb group will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Sunweb Group customers. Sunweb Group does not accept responsibility or liability for any reviews or responses.
A Flims, Laax & Falera ski pass is included in the holiday price.
You can see the surcharges and discounts for extending your ski pass or no ski pass in step 1 (preferences) of the booking process. If a child or senior discount applies, this will be shown in step 2 (price overview). Would you like to know which ski pass is included in your travel time? Take a look at our FAQ .
Ski passes for children up to 5 years old are free. Children from 6 - 17 years old will receive a discount on their ski pass. These discounts can be found in the calculation of your travel sum. Identification is required when collecting the ski pass.
Any surcharges and discounts are only valid upon booking. Other rates are applied locally. It is not possible to redeem the ski pass on another day onsite. An extension of the ski pass can often be booked as an extra; you will find the price for this further into the booking steps. The discount for “no ski pass” can also be found in the booking process.
At this moment, prices and availability for next season are not yet available. Set up the alert service for this accommodation and receive a notification when it becomes available. Your personal data will be processed in accordance with our privacy policy.
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