If your holiday was disrupted in light of the unavoidable and extraordinary circumstances due to the COVID-19 outbreak, you will have now received a Sunweb Refund Credit Note. These exceptional circumstances forced us to make some extremely difficult decisions which impacted you whilst you were away on holiday. For Sunweb, this resulted in the issuing of Sunweb Refund Credit Notes. You will get the value of the number of days that you missed in the form of this Sunweb Refund Credit Note. We will need to calculate this total manually, on a booking per booking basis. Therefore this will take us a little bit longer to process and issue to you, we thank you in advance for your patience.
Accepting a Sunweb Refund Credit Note preserves your right to a cash refund by the expiry date of the Sunweb Refund Credit Note. The Sunweb Refund Credit Notes are valid for a booking to any destination with a departure date of your choice from the available packages. View all our currently available packages here. If you are unable to find and book a suitable holiday before the expiry date, you can request a refund from Sunweb. The transfer will occur before the expiry date of your Refund Credit Note. Click on the button below to read all the conditions.
To redeem your Sunweb Refund Credit Note all you need to do is fill in the form below after you have a booked your new holiday.
For packages with flights included the expiry date is one year after the Sunweb Refund Credit Note issue date.
For packages, without flights, the expiry date is in alignment with our ABTA membership until July 31st, 2020, but this will be automatically extended until March 31st, 2021 following our renewal with ABTA.