If your holiday was cancelled in light of the unavoidable and extraordinary circumstances due to the COVID-19 outbreak, you will have now received a Refund Credit Note. Using your Refund Credit Note you can book that same holiday for the same price.
We appreciate you wanting to use your Refund Credit Note for your next holiday and thank you for your patience in these extraordinary times. We understand that the cancellation of your previous holiday was extremely disappointing, but we want to make sure you can enjoy that same holiday next year. With our Price Guarantee for Refund Credit Note holders, we will guarantee you that your exact holiday package can be booked for the same price as your previous holiday.
✔ Book your new holiday on our website according to the terms & conditions.
✔ Send an email to firstname.lastname@example.org with your old and new booking numbers and include your phone number.
✔ If your new holiday package matches all of the terms & conditions, we will refund you any overpayment within 3 weeks to your bank account.
Same accommodation and board type
Same room type
Arrival & departure on the same date, or a maximum of 7 days earlier or later in 2021*
Same departure and arrival airports, if included in your previous booking
Same number of persons (incl. children and babies**)
Luggage, if included in your previous booking
Transfer, if included in your previous booking
* If you were planning to travel in one of the below school holiday weeks in 2020 then, the price guarantee can only be used for the same school holiday week in 2021. If you booked to travel outside these weeks, then the price guarantee cannot be used for school holiday weeks in 2021.
Easter holiday 2020 departure dates between - 27th March to 19th April
Easter holiday 2021 departure dates between - 26th March to 18th April
** If you were travelling with a baby in 2020, then according to our website your babies age means they could now be calculated as a child, if this is the case then the difference is paid by the customer.