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There may have been changes in Covid-19 services and facilities between the time of booking and upon departure. All measures are subject to change and therefore no rights can be derived from them.
Trentino: The rules for accessing the cable lifts require:
- Possession of the Covid-19 green certification, in accordance with the regulations in force at the time.
- The maintenance of social distancing of at least 1 metres.
- The wearing of a surgical mask or higher (FFP2), in the common areas and during transport on the cable lifts. Facilities will operate at 100% for chairlifts, 80% for cable cars and gondola lifts South-Tirol.
- Guests with a valid Green Pass (EU Covid-19 certificate), are permitted to use cable cars and lifts. Children under the age of 12 are exempt from this rule.
- All guests must keep a safe 1 metres distance to others.
- Sufficient ventilation and disinfection of the lift facilities will be ensured.
- All gondolas and cable cars are to be filled to max 80% occupancy; chairlifts may be 100% occupied, or 80% if they have weather protection bubbles.
The capital is Rome.
The official language is Italian.
There is a time difference of +1hour.
The official currency in Italy is the euro.
The voltage is 230 volts.
You must be in possession of a valid passport or valid proof of identity.
Talk on the phone:
A British mobile phone also works in Italy. To call to Italy from the UK, first dial the country code 0039 and then the area code without zero and then the subscriber number. The country code 0044 is from Italy to the UK.
The national emergency number is 112.
Traveling by car:
The national roads are well passable. Pas Piccolo San Bernardo is closed throughout the winter season (November to June).
Keep in mind that the highways require a toll. If you travel via the Austrian motorways, you must be in possession of a toll sticker. For some motorways, tunnels and roads in Austria there is no vignette requirement, but a separate toll must be paid, such as the A13 from Innsbruck-Süd to the Italian border.
There is no general obligation in Italy for winter tyres. Winter equipment (chains or winter tyres) may be mandatory on mountain roads. This is indicated with a traffic sign. Not using winter tires in winter conditions can lead to (joint) liability in the event of accidents and also have criminal consequences. In Austria and Germany, winter tires are required in winter conditions.
In case of breakdown or an accident, it is mandatory that all road users wear a reflective vest.
If you travel via France:
Please note: in some cities it is mandatory to have an environmental sticker from 1 July 2017. If you drive over the Paris ring road, the Boulevard Périphérique, you will also need an environmental sticker in many cases. The vignette can not be obtained along the way, but can only be ordered online. The French police advise to print out the application form and the confirmation and to take it with you if the vignette is not delivered in time by post. The order form can be found on this website: https://www.certificat-air.gouv.fr/en/demande-ext/cgu
Future environmental zones can be found on this website: http://en.france.fr/nl/tips/milieuzones-france-ecovignet-credit
Food and drink:
Italy is known for pizzas, pastas and risottos. It is not recommended to drink tap water.
It is customary in Italy to give a tip of around 10% in bars, restaurants and hotels.
In general, the shops are closed between 13.00 and 16.00. This is the siesta. After 16.00 hours the shops will open again until about 19.00 hours.
In Italy, a ski helmet is mandatory for children up to and including 14 years of age. A ski helmet is recommended for adults. In a ski class, wearing a helmet is often required.
In Italy you are generally required to wear a swimming cap in swimming pools. This is for both public swimming pools and swimming pools that belong to hotels.
You fly with easyJet or Jet2 to Innsbruck. This flight takes approximately 1 hour and 55 minutes. Meals and drinks are not included during the flight.
Departures from regional airports
Please note that with departure and/or arrival from a regional airport you may have a stopover on the outward and/or return journey.
The transfer is included in the tour price. The average transfer time to Santa Cristina is approximately 2 hours and 15 minutes. You are allowed to bring the following standard luggage: 1 bag/suitcase per person & 1 ski/snowboard bag per person. Other extra luggage is always on request.
In step 2 of the booking you can also choose "no transfer". You will receive a discount for this. You can see the amount of the discount in step 2 of the booking. For additional information about the transfer click here.
In step 2 of the booking process it is indicated for which days the lift pass is valid. If you want to use the ski lift on a different day than indicated in step 2 of the booking process, please contact our contact centre by telephone. It is not possible to change the days of the lift pass once you have arrived at the destination. If you wish to extend the lift pass, it can often be booked as an extra. The price for extending the lift pass can be found in step 2 of the booking. If you choose “no lift pass”, the discount can also be found in step 2 of the booking process.
The lift pass for children born on or after 9-12-2013 is free on display of an ID card. Children born between 11-12-2005 and 10-12-2013 and seniors born before 9-12-1956 receive discounts on the lift pass. These discounts will be automatically calculated into the package price.
The above fees and discounts are valid only when booking with Sunweb. Other rates are used at the resort.
A helmet for children and adults is not included in the rental of ski and/or snowboard equipment.
For children from 3 to 7 years old it is mandatory to wear a helmet. You can purchase these yourself or rent them on the spot.
The following types of material can be booked:Bronze
This material is ideal for beginners and intermediate skiers and snowboarders. This material is particularly agile, so it makes turning and breaking easy. Parallel skiing is also possible with these skis.
This is ideal material for intermediate skiers and snowboarders. The material is agile, but also suitable to cut corners sharp. Even at high speeds these skis provide great performance.
These skis and snowboards are made of high quality material, and are perfect for experienced skiers. This comfortable material is suitable on all track types and snow conditions.
These are high performance skis and snowboards with the latest technology, and are suitable for the most experienced skiers.
TIP: Tell our rental partner your exact requirements (eg off piste skiing) so they can help you select the right material.
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