1. Ski Holidays - FAQ Sunweb Winter
  2. Vaccination & Corona passport
  3. My holiday destination suddenly has stricter vaccination rules, what are my options?

FAQ

My holiday destination suddenly has stricter vaccination rules, what are my options?

It is your responsibility to meet the requirements of your destination. If a destination makes a booster shot mandatory or shortens the validity of a vaccination certificate and you cannot meet these requirements, any rebooking or cancellation costs are for your own account. You can use our Exchange Guarantee with which you can rebook your self-drive holiday up to 6 weeks before departure. When you have booked the premium exchange guarantee, you can rebook your self-drive holiday up to 2 weeks before departure.

Do you want to cancel your holiday? Please note that you can not cancel your holiday free of charge. If you booked an insurance, please check with your insurance company if there are any costs covered.
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Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

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Our office is currently closed. See our opening hours for more information.

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If you have a question, we kindly ask you to only contact us if you are the main booker.

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Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? You can contact us via the button below.

We kindly ask you to only contact us if you are the main booker.

How can we help?

Our office is currently closed. We will send you an answer within 1 day
Call us

Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.