1. Ski Holidays - FAQ Sunweb Winter
  2. Vaccination & Corona passport
  3. My holiday destination suddenly has stricter vaccination rules, what are my options?

FAQ

My holiday destination suddenly has stricter vaccination rules, what are my options?

It is your responsibility to meet the requirements of your destination. If a destination makes a booster shot mandatory or shortens the validity of a vaccination certificate and you cannot meet these requirements, any rebooking or cancellation costs are for your own account. You can use our Exchange Guarantee with which you can rebook your self-drive holiday up to 6 weeks before departure. 

Do you want to cancel your holiday? Please note that you can not cancel your holiday free of charge. If you booked an insurance, please check with your insurance company if there are any costs covered.

Yes, this was helpful / No, I still need help
Thanks for your feedback.
Thank you for your help in improving our service!

Sorry that you could not find the answers that you are looking for. Please email info@sunweb.co.uk and one of our agents will reply ASAP.


Are you still looking for answers to your questions?

My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

The waiting time might be a little longer than you would normally expect from us.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

The waiting time might be a little longer than you would normally expect from us.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Change your cookie settings

Below you can choose which purposes you want to allow cookies on the website and apps of Sunweb Group. You can also find more detailed explanations.
functional and analytical cookies
Functional and analytical cookies are necessary to view and use the Sunweb website optimally. For example, these cookies ensure that you have secure access to your account and that you can book a holiday. In addition, these cookies collect anonymous information about how you use our website, which helps us to improve the website.
marketing cookies

Marketing cookies (1st and 3rd party cookies) are used to collect information about your visits and clicks on the Sunweb and third-party websites. With this information we can show you relevant, personalized advertisements or offers. In addition, these cookies allow us to measure the effectiveness of our advertising campaigns and ensure that the number of times you see an advertisement is limited.

Marketing cookies allow you to like or share content on social media platforms, such as Facebook and Twitter. These platforms may also use the information from the marketing cookies for their own purposes.