1. Ski Holidays - FAQ Sunweb Winter
  2. We are going with a group to Austria where some people have not yet been vaccinated, what are our options?

FAQ

We are going with a group to Austria where some people have not yet been vaccinated, what are our options?

At the moment the 2-G rule applies within Austria. This means that you only get access to accommodations and ski lifts, among other things, when you are fully vaccinated or have recovered from COVID-19. If one or more persons from a travel group are not vaccinated, they will not be allowed access to these locations. If part of the travel group is unable to travel due to these measures, you can choose to rebook as an entire group up to 6 weeks before departure. When you have booked the Premium Exchange Guarantee, you can rebook up to 2 weeks before departure.




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If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Do you have a question? You can contact us via the button below.

How can we help?

Our office is currently closed. We will send you an answer within 5 working days.
Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.