1. Ski Holidays - FAQ Sunweb Winter
  2. We are going with a group to Austria of which 1 or more people have had the Johnson&Johnson vaccine, what are our options?

FAQ

We are going with a group to Austria of which 1 or more people have had the Johnson&Johnson vaccine, what are our options?

Travelers who have been vaccinated with the Johnson&Johnson vaccine will no longer have access to, among other things, the accommodations and the ski lifts from the 3rd of January, unless they have had a booster shot. If part of the travel group is unable to travel due to these measures, you can choose to rebook as an entire group up to 6 weeks before departure with our Exhange Guarantee. If you have booked the Premium Exchange Guarantee, you can rebook up to 2 weeks before departure.


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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Do you have a question? You can contact us via the button below.

How can we help?

Our office is currently closed. We will send you an answer within 5 working days.
Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.