1. Ski Holidays - FAQ Sunweb Winter
  2. I have had two doses of vaccine, but these were more than 9 months ago by the time of arrival in Austria. What are my options?

FAQ

I have had two doses of vaccine, but these were more than 9 months ago by the time of arrival in Austria. What are my options?

The validity of vaccination certificates has been reduced to nine months. After that, another dose (booster) is needed for admission. If you have been vaccinated more than 9 months ago by arrival in Austria, you will not be given access to, among other things, your accommodation and the ski lifts. Do you doubt whether you will receive a booster shot on time, or do you not feel comfortable with these rules? Then rebook your holiday free of charge up to 6 weeks before departure. When you have booked the premium exchange guarantee, you can rebook free of charge up to 2 weeks before departure.

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Do you have a question? You can contact us via the button below.

How can we help?

Our office is currently closed. We will send you an answer within 5 working days.
Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.