1. Ski Holidays - FAQ Sunweb Winter
  2. Credit notes
  3. Will I receive a new refund credit note if my holiday is cancelled and I have paid for it with a refund credit note?

FAQ

Will I receive a new refund credit note if my holiday is cancelled and I have paid for it with a refund credit note?

No, if your holiday cannot take place due to corona, you will not receive a refund credit note (again).

When your holiday is unfortunately cancelled again due to the coronavirus, we always offer you two options: rebooking or cancelling free of charge. So you can rebook your holiday yourself or cancel your holiday free of charge.

Exception: when you rebook your holiday to a cheaper holiday and you had already paid more than the new travel sum? Then you will receive a refund credit note for the difference between the old and new travel sum. From 3 months after the date of issue of this type of voucher you can request your money back.
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Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

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Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Do you have a question? You can contact us via the button below.

How can we help?

Our office is currently closed. We will send you an answer within 5 working days.
Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.