1. Ski Holidays - FAQ Sunweb Winter
  2. During your holiday
  3. Are all facilities at my resort/destination open?

FAQ

Are all facilities at my resort/destination open?

Since the outbreak of COVID-19, a lot of changes have been required by everyone. Unfortunately, this will also impact your ski holiday. However, we are still convinced that we can offer you a safe and well-deserved holiday.

How can I find out what facilities are open at my resort?
On our website you can find detailed information about all facilities in your accommodation, including any restrictions. Keep in mind that due to COVID-19, some facility information may change between now and your departure date, or even during your holiday.

If essential facilities are not open, we will notify you by email before your holiday. After all, a holiday must be a holiday. If you don't hear from us, you can rest assured that all essential facilities at your destination and in your accommodation are open.

How can I find out what facilities are open at my destination?
On our destination page you will find an overview of all rules and regulations for your destination.
You can find it here.

Keep in mind that COVID-19 restrictions can change at all times, always double check the FCDO Travel Advice. If you have booked a holiday to a certain destination, you can register to receive email updates from the UK government with regards to your specific destination (country). This way, you will be notified of any changes that may occur.

Please click here to go to the Foreign Travel Advice page on the GOV.UK website.
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Sorry that you could not find the answers that you are looking for. Please email info@sunweb.co.uk and one of our agents will reply ASAP.


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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Do you have a question? You can contact us via the button below.

We kindly ask you to only contact us if you are the main booker.


How can we help?

Our office is currently closed. We will send you an answer within 1 day

Call us

Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? You can contact us via the button below.

We kindly ask you to only contact us if you are the main booker.


How can we help?

Our office is currently closed. We will send you an answer within 1 day
Call us

Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.