1. Ski Holidays - FAQ Sunweb Winter
  2. During your holiday
  3. How does the holiday doctor work?

FAQ

How does the holiday doctor work?

Do I have to pay to use the holiday doctor for a telephone consultation?
The use of the holiday doctor is free. You have access to an unlimited number of telephone consultations.

Will I be reimbursed for my medical expenses?
You will be reimbursed for your medical expenses in accordance with the terms of your travel insurance policy. We always recommend you check your travel insurance policy for charges for medical expenses as exclusions are the same, even if you use the holiday doctor.

How do I get a prescription?
If during your consultation the doctor prescribes a prescription, this will either be delivered to you or will be available for collection. The doctor will advise on which applies to you within the local regulations of the country you are located in.

Is my data safe and secure?
Protecting and securing access to your personal information is our priority. Our service is fully compliant with applicable laws and regulations of each jurisdiction and in particular with the General Data Protection Regulation (EU) 206/679 (“the GDPR”). For more information, see the legal information under 'About' in the Sunweb App or you can access the data privacy policy over the phone.

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If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Our office is currently closed. We will send you an answer within 5 working days.

Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

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Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Do you have a question? You can contact us via the button below.

How can we help?

Our office is currently closed. We will send you an answer within 5 working days.
Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.