1. Ski Holidays - FAQ Sunweb Winter
  2. During your holiday
  3. How do I contact the holiday doctor?

FAQ

How do I contact the holiday doctor?

To give all our customers complete peace of mind during their holiday we have launched, in collaboration with AXA, the Holiday Doctor. Via the Sunweb App, you can now easily arrange an online video consultation with an English-speaking doctor. An online doctor is available 24 hours a day to assist Sunweb customers with any medical concerns they may have, always via video consultation.

How to get in contact with the Holiday Doctor
Simply open the Sunweb app via your smartphone, tablet or laptop.
• Go to the menu and click on 'holiday doctor'.
• Here you will see a telephone icon. Click this icon to be connected to arrange an online consultation with a doctor.

These calls are conducted via a UK telephone number. After a short telephone conversation, a consultation with a doctor will be arranged within, approximately, 30 minutes. The doctor will discuss your complaints and make a diagnosis. After they have made their diagnosis they will offer their recommendations and if need will write a prescription which will be made available to you via the e-health platform.

Is using the holiday doctor for a telephone consultation different from physical consultation with a general practitioner?
The only difference between a telephone consultation and a physical consultation is that the conversation will happen virtually. You will still speak to a general practitioner where you can seek medical advice and treatment options if needed.

Is the holiday doctor an emergency service?
No, a telephone consultation with the holiday doctor is not an emergency service. In the case of a medical emergency, we strongly recommend that you immediately call the local emergency service.

You should only use the holiday doctor if you are unsure or have concerns about your current health status. You can access the telephone consultation service via the Sunweb app where you will have a consultation from a doctor who will provide you with medical guidance or refer you to the local emergency service.

In which medical cases should I use the holiday doctor?
The holiday doctor includes a wide range of medical specialists. It is suitable for cold and flu symptoms, allergies, upper respiratory infections, skin problems, orthopedics, pediatric problems, prescription renewals, scans and blood tests.





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If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Do you have a question? You can contact us via the button below.

How can we help?

Our office is currently closed. We will send you an answer within 5 working days.
Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.