1. Ski Holidays - FAQ Sunweb Winter
  2. Ski guarantee
  3. How does the Ski Guarantee work?

FAQ

How does the Ski Guarantee work?

  • Check if you qualify by reading the conditions
  • If you think you qualify, fill in the form
  • Sunweb will receive the form and check the booking & conditions. If you qualify, we will contact you about the next steps.

    Note: if you booked your holiday after 17 October 2022, the Ski Guarantee does not apply. The Ski Guarantee applies to people who booked their holiday before or on 17 October 2022. Furthermore The Ski Guarantee also does not apply for groups of more than 20 people.


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    My Sunweb

    If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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    Email

    Do you have a question? You can contact us via the button below.

    We kindly ask you to only contact us if you are the main booker.

    How can we help?

    Our office is currently closed. We will send you an answer within 1 day

    Call us

    Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

    Monday - Friday: 8:30am - 5pm

    Saturday & Sunday: closed

    During your holiday, 24 hour assistance will be available.

    Click here to view our adjusted opening hours and exceptions

    Customer Service

    Our office is currently closed. See our opening hours for more information.

    Facebook

    Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

    If you have a question, we kindly ask you to only contact us if you are the main booker.

    VIEW PAGE

    Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.

    Are you still looking for answers to your questions?

    My Sunweb
    If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

    Login

    Email

    Do you have a question? You can contact us via the button below.

    We kindly ask you to only contact us if you are the main booker.

    How can we help?

    Our office is currently closed. We will send you an answer within 1 day
    Call us

    Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

    Monday - Friday: 8:30am - 5pm

    Saturday & Sunday: closed

    During your holiday, 24 hour assistance will be available.

    Click here to view our adjusted opening hours and exceptions

    Customer Service

    Our office is currently closed. See our opening hours for more information.
    Facebook

    Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

    If you have a question, we kindly ask you to only contact us if you are the main booker.

    VIEW PAGE

    Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.