1. Ski Holidays - FAQ Sunweb Winter
  2. Ski guarantee
  3. When to apply for the Ski Guarantee?

FAQ

When to apply for the Ski Guarantee?

You should apply 5 days before your departure date and no later than 4 days before your departure/ arrival date. Requests that have been filled out 6 days before departure and within 3 days before departure will not be taken into consideration.

The Ski Guarantee will apply if:
  • The highest point of your destination is at least 2000m
  • If less than 1/3 of the lifts are open 4 days before your departure
  • If you booked the holiday before or on 15 November 2021
Note: The Ski Guarantee does not apply for groups of more then 20 people.



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If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

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Call us

Call us on 020 3170 8206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.

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Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE