1. Ski Holidays - FAQ Sunweb Winter
  2. Ski guarantee
  3. When to apply for the Ski Guarantee?

FAQ

When to apply for the Ski Guarantee?

You should apply 5 days before your departure date and no later than 4 days before your departure/ arrival date. Requests that have been filled out 6 days before departure and within 3 days before departure will not be taken into consideration.

The Ski Guarantee will apply if:
  • The highest point of your destination is at least 2000m
  • If less than 1/3 of the lifts are open 4 days before your departure
  • If you booked the holiday before or on 17 October 2022
Note: The Ski Guarantee does not apply for groups of more then 20 people.




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Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

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If you have a question, we kindly ask you to only contact us if you are the main booker.

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Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? You can contact us via the button below.

We kindly ask you to only contact us if you are the main booker.

How can we help?

Our office is currently closed. We will send you an answer within 1 day
Call us

Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.