1. Ski Holidays - FAQ Sunweb Winter
  2. Cash Refund Guarantee

FAQ

Cash Refund Guarantee

The cash refund guarantee is applicable for all bookings, whereby Sunweb needs to cancel your holiday due to COVID-19. If this happens you will receive a cash refund of the total paid amount within 14 days. However, please note this is not applicable for last-minute bookings up to 6 weeks before departure for destinations with negative travel advice at the time of booking. 

View all the terms & conditions for the cash refund guarantee.






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Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Do you have a question? You can contact us via the button below.

How can we help?

Our office is currently closed. We will send you an answer within 5 working days.
Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.