1. Ski Holidays - FAQ Sunweb Winter
  2. Our Guarantees
  3. Cash Refund Guarantee

FAQ

Cash Refund Guarantee

Are you still planning on booking a ski holiday but are concerned that you will not get your money back if the situation changes with regards to COVID-19? Or do you have a Refund Credit Note and are hesitant to rebook because you don't want to get another one as a result of COVID-19? If so, there is no need to worry! At Sunweb, we may not know what the official travel advice will be but we have been working hard to make sure the run-up to your holiday is as stress-free as possible. 

The cash refund guarantee is applicable for all bookings, whereby the travel advice changes to negative within 2 weeks before departure. If this happens you will receive a cash refund of the total paid amount within 14 days. However, please note this is not applicable for last-minute bookings up to 6 weeks before departure for destinations with negative travel advice at the time of booking. 

View all the terms & conditions for the cash refund guarantee.


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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

We are reachable by phone, you can call us now.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

We are reachable by phone, you can call us now.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE