1. Ski Holidays - FAQ Sunweb Winter
  2. Our Guarantees
  3. Exchange Guarantee

FAQ

Exchange Guarantee

Have the complete flexibility to rebook your holiday. We have made it simple. If you have booked a self-drive ski holiday this season, we are giving you the flexibility to adjust or rebook your holiday, for any reason. You can read more here

Standard Flexible Rebooking Guarantee - 6 weeks before departure
If you have booked a self-drive ski holiday this season, we are giving you the flexibility to adjust or rebook your holiday free of charge up to 6 weeks before departure.

Premium Exchange Guarantee - 2 weeks before departure
You can upgrade to the premium exchange guarantee for £36 per person either in the booking steps or with 14 days after your booking is completed via your My Sunweb account.

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Sorry that you could not find the answers that you are looking for. Please email info@sunweb.co.uk and one of our agents will reply ASAP.


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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE