1. Ski Holidays - FAQ Sunweb Winter
  2. Exchange Guarantee

FAQ

Exchange Guarantee

Have the complete flexibility to rebook your holiday. We have made it simple. If you have booked a self-drive ski holiday this season, we are giving you the flexibility to adjust or rebook your holiday, for any reason. You can read more here

Standard Flexible Rebooking Guarantee - 6 weeks before departure
If you have booked a self-drive ski holiday this season, we are giving you the flexibility to adjust or rebook your holiday free of charge up to 6 weeks before departure.

Premium Exchange Guarantee - 2 weeks before departure
You can upgrade to the premium exchange guarantee for £20 per person either in the booking steps or with 14 days after your booking is completed via your My Sunweb account.



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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Do you have a question? You can contact us via the button below.

How can we help?

Our office is currently closed. We will send you an answer within 5 working days.

Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

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Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Do you have a question? You can contact us via the button below.

How can we help?

Our office is currently closed. We will send you an answer within 5 working days.
Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.